Job Title: Trainer / Change Co-Ordinator - (phone number removed)
Location: Warwickshire
Responsibilities
The role has an overarching responsibility to ensure the delivery of process re-engineering change through process centric training content creation and delivery including the measurement and control of delegates learning and competency through tests and where appropriate ‘at elbow support’. Critical to the success of the training at scale within engineering will be successful change control management of training material in line with process development. End user / super user support during deployment will be critical after training to ensure full adoption by the business and managing the ‘currency’ of process and methods for all individuals, e.g. new changes need to be cascaded to those already trained to a previous level / version. Critical to the success of the role is building strong collaborative relationships ensuring engagement, buy in and ownership into a business as usual state ( BAU ) supporting and working alongside process owners at all levels to address issues and concerns real time as they occur.
Accountabilities
* Ensuring all of engineering are trained according to their specific role within process and that their knowledge is current.
* Ensuring training material content is always up to date and changes are managed to ensure there is a record of the version of training that everyone has undertaken.
* Professional training material generation in accordance with agreed standards and guidelines
* Manage and own the training timing plan to ensure all delegates attend appropriate classroom training in line with expected timelines
* Write and manage tests to ensure delegates have understood key learning outcomes at the end of training sessions
* Provide support to individuals within the business after the training as required and where requested run clinics / 1:1’s on specific topics
Measurables
Relationship Building and Collaboration:
Stakeholder satisfaction scores.
Change Management Planning:
Completion and approval of change management plans.
Alignment of change management plans with business process requirements.
Timeliness of plan development and updates.
Coordination and Leadership:
Number of training sessions, workshops, and one-on-one meetings conducted against expectations
Participant engagement and feedback scores.
Adjustment / continuous improvement based upon feedback
Progress Monitoring:
Regularity and accuracy of progress reports.
Number of issues identified and resolved.
Timeliness of corrective actions taken.
Communication Materials Creation:
Number and quality of user guides, FAQs, and presentations created.
User satisfaction and comprehension scores.
Effectiveness of communication materials in facilitating understanding and engagement.
Ongoing Support and Guidance:
Number of support sessions and interactions with early adopters, end users, and super users.
User satisfaction and feedback scores.
Resolution time for user questions and concerns.
Adoption:
Number of individuals using the process, methods and tools in accordance with the training.
These measurables will help ensure that the activities are effective and aligned with the overall goals of the organisation.
Knowledge, Skills and Experience
* Ideally a bachelor’s degree or equivalent in business administration, Information Technology or related field or relevant experience
* Training development and delivery experience essential.
* Proven experience in classroom training essential, preferably with process focus
* Strong project coordination and organisational skills, with the ability to manage multiple tasks and deadlines concurrently.
* Excellent interpersonal and communication skills, with the ability to collaborate effectively with individuals at all levels of the organisation.
* Solid understanding an experience of change management principles including adoption.
* Proficiency in creating engaging and informative communications material.
* Analytical mindset with the ability to identify issues, analyse data and propose solutions.
* Ability to adapt to a fast paced dynamic work environment.
Personal Profile
Essential:
* Excellent presentation and communication skills
* Stakeholder management and influencer
* Excellent behaviours to allow interaction at all organisation levels from grade A to LL2
* Working with business partners, internally and externally
* Working with international colleagues (European, Chinese, Indian, Brazilian, Slovakian, etc)
* Structured, organised and disciplined in approach to planning
* Ability to deliver with urgency
* Ability to work with ambiguity
* Self-directed and self-paced