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UK Technical Support Specialist, Telford
Client:
Location:
Telford, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Changan Automobile, a leading automotive manufacturer from China, is expanding into the UK market with a focus on innovative, sustainable mobility solutions. The company has established its UK National Sales Company and will begin operations across multiple European markets in 2025.
Overview of Role
We are seeking an experienced Technical Support Specialist to support the setup of technical excellence in the UK. The role requires extensive knowledge of vehicle systems, fault finding, and problem solving. You will report to the Technical Service Manager and play a key role in shaping Changan's UK operations.
Your responsibilities include providing technical support to the UK network, remotely or in the field, mentoring technicians, supporting warranty and quality investigations, and participating in product launches and campaigns. Domestic travel may be required.
Requirements
* Automotive technical qualification or relevant experience
* IMI Level 3 or 4 BEV/Hybrid vehicle certificate or equivalent
* Fluent English at a technical level
* Full, clean driving license
* Customer-centric approach
* Excellent communication skills
* Ability to work independently and in teams
* Experience working with dealers and providing customer service
* Strong interpersonal and problem-solving skills
Duties & Responsibilities
* Familiarity with all Changan automotive products
* Technical knowledge of vehicle systems for ICE and BEV
* Building relationships with repairer network technicians
* Researching and supporting technical issues
* Proactive project management
* Sustaining customer satisfaction
Other Features
* Opportunity to build something monumental
* Diverse, multinational team
* Start-up energy within a secure corporate environment
* Competitive compensation based on qualifications and experience
Selected candidates will be contacted for interviews. Due to high application volume, feedback to non-shortlisted candidates is not available.
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