PACKAGE DESCRIPTION
FIRST LINE IT SUPPORT ENGINEER
Akari Care provides residential and nursing care services to the elderly operating 31 homes nationally. Our internal Technology department is recruiting a First Line IT Support Engineer to report directly to the Head of IT. This role will be varied and challenging but also rewarding.
The First Line IT Support Engineer works closely with our outsourced IT partners to provide excellent, customer-focussed IT support to 2000 staff across our network of 31 Care Homes and our Leeds Support Centre.
We welcome applications from applicants that have:
* An approachable, customer-first attitude
* Great communication skills – patient and polite
* A high level of technical aptitude and instincts
* Fantastic diagnostic and problem-solving skills
* Good organisational skills
* Initiative, a self-starter
Required Skills & Experience:
* Helpdesk environment and ticketing software
* Microsoft 365 admin
* Exchange admin
* Office 365 including Excel
Desirable Skills & Experience:
* Phone / VOIP / PBX admin
* Understanding of networks, IP, DNS, routers, wifi, printers
* Facilitating infrastructure work – access points, cabling, FTTP, SoGEA etc.
If you feel that you meet the criteria, and would like to be considered for the role please click the apply button, and upload your up to date CV for consideration.
We look forward to hearing from you.
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