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Posting Date: 1 May 2025
Function: Service
Unit: Business
Location: Alexander Bain House, Glasgow, United Kingdom
Internal to Service business unit only
You’ll be directly engaging with customers in leadership roles (IT Manager, Programme Manager, etc.) and be viewed by them as leading significant, highly visible delivery projects. Your team’s output and behaviors will shape customer experience. Preferably, you will have telecoms experience in core network, WAN/LAN, or cloud voice/contact centre environments. You will promote and shape project management methods/tools and ensure compliance with governance/standards set by the PMO or contract.
What you’ll be doing
1. Accountable for leading the delivery of large, complex projects, programmes, or portfolios that provide significant benefits and risks to customers. The delivery will be highly visible and recognisable.
2. Manage project risks for BT and customers, using adaptable project management methods depending on risk profile and governance needs.
3. Ensure the PMO and resourcing functions have clear visibility of upcoming demands and contract requirements.
4. Act as a customer champion, establishing customer needs and leveraging operational and technical expertise to deliver excellent experiences by resolving issues and ensuring quality and timeliness.
5. Understand the customer’s business context and the impact of the programme on business outcomes.
6. Collaborate with Practice and Hub Managers and the Client Services team to ensure consistent delivery.
Skills You'll Need
* Experience delivering a broad range of IT and network technologies across various sectors.
* Experience managing projects with budgets from £1 million to £20 million, including professional services and hardware.
* Strong project management skills with a track record of delivering technical solutions.
* Commercial and financial acumen to identify profit and new business opportunities.
* Excellent stakeholder management skills, working effectively with internal and external partners.
* Negotiation, communication, and decision-making skills.
* Ability to understand customer challenges and interpret commercial contracts to identify risks and opportunities.
Benefits include a 10% on-target bonus, BT pension scheme (minimum 5% employee contribution, 10% BT contribution), family leave, health support, annual leave, virtual GP, carer’s leave, training, and share schemes.
BT, with over 175 years of heritage, is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity and inclusion, fostering innovation and providing opportunities for everyone. We encourage flexible working arrangements and offer reasonable adjustments during the selection process.
We are committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but don’t meet every requirement, please apply anyway—you might be the right fit for this or other roles in our team.
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