Overview
Join to apply for the Customer Service Team Leader role at William Hill.
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
You will be responsible for:
Responsibilities
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns
* Shops have opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evenings and weekends
What’s in it for you?
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you may qualify for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birth month
* Subsidised travel: Discounted or free Oyster card for roles based in London
* Training and development: Induction programme plus external and on-the-job training throughout your time here
* Career prospects: Opportunities to progress (e.g., as a Cluster Operations Manager or into a Head Office role)
* Pension plan: Pension contributions matched up to 4%
* Perks and discounts: Discounts in high street shops, cinemas and holidays
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and great people skills
* A positive, can-do attitude with a professional and dynamic approach to work
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while celebrating our differences so we win together.
More About Evoke
We’re a business that embraces change and progress. evoke is the new name for 888 Holdings, bringing together William Hill, 888 and Mr Green. We offer flexibility, trust, and opportunities to develop your strengths and build a career that’s right for you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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