The Role As our dedicated Salesforce Service Cloud Administrator, you'll join our dynamic and collaborative Salesforce team and play a crucial role in shaping how we leverage Salesforce to support our business and our customers. What You’ll Do… Guide our team and stakeholders as a Salesforce expert in product implementation, ensuring best practices are followed and sticking to our principles of favouring configuration over customisation Use declarative change solutions and automation tools like Process Builder, Flow, and Workflow Rules to deliver scalable, efficient solutions. Offer technical support & knowledge for escalated user and production issues, ensuring smooth operations across teams Help grow the next generation of Salesforce Administrators by providing mentoring and guidance to junior team members Foster a collaborative, inclusive environment where knowledge sharing and continuous learning thrive Manage deployments through CI/CD pipelines, ensuring smooth transitions from development to production Maintain system auditing evidence and documentation to meet Dojo’s requirements. Create and maintain user roles, profiles, security settings, and custom objects/fields to ensure efficient access and usage across the company Build and maintain reports, dashboards, and workflows that empower teams to make data-driven decisions Evaluate, install, and configure third-party apps from the AppExchange to enhance Salesforce functionality What you’ll bring… We’re looking for someone who is not only skilled in Salesforce but also thrives in a dynamic, collaborative environment. Here’s what makes you a great fit: Certified Salesforce Administrator, with any additional certifications such as Advanced Administrator or Platform Developer 1 3 years of hands-on experience as a Salesforce Administrator. Deep expertise in Salesforce configuration, customisation, and integration, with experience across Lightning Platform, Sales Cloud, and Service Cloud. Proficient problem solver with strong communication and interpersonal skills, able to navigate complex technical and business challenges. Knowledge of APEX, Force.com, SOQL, Triggers, and Visualforce development. Any exposure to working with Experience Cloud, Einstein, and AI chatbots would be a big plus.