Job Description
As our next Reservation Agent, you will be:
· Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
· Increases and optimises room sales in line with the brand and hotel's sales policy
· In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
· Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
· Handles reservations by applying the various step-by-step processes defined by the brand.
· Enters reservation details precisely and correctly.
· Ensures that information is passed on to the people concerned.
· Confirms the reservation; takes care over written communications.
· Communicates and cooperates with the other hotel departments.
Qualifications
· Guest focused personality is essential
· Experience is an asset
· Prior experience working with Opera or a related system
· Strong interpersonal and problem solving abilities
· Fluency in English, additional languages are a plus