We are seeking an experienced and dynamic Senior Business Consulting Manager to join our rapidly growing Management Consulting practice, specializing in Contact Centre Change and Transformation. The successful candidate will lead and manage consulting engagements, providing strategic advice and innovative solutions to clients undergoing significant organizational change. What you'll be doing:
Responsibilities
* Engagement Leadership: Lead and manage multiple consulting engagements, ensuring the delivery of high-quality services to clients.
* Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their needs and providing tailored solutions.
* Change Management: Develop and implement change management strategies to support clients through organizational transformations.
* Team Development: Mentor and develop junior consultants, fostering a collaborative and high-performance team environment.
* Business Development: Identify and pursue new business opportunities, contributing to the growth of the practice.
* Thought Leadership: Contribute to the development of thought leadership and best practices in change and transformation.
Education
* Bachelor's degree in Business, Management, or a related field. A Master's degree or professional certification (e.g., PMP, Prosci) is preferred.
Experience
* Minimum of 7-10 years of experience in management consulting or similar, with a focus on Contact Centre change and transformation, including TOM (Target Operating Model) creation/development and business development success.
* Experience of supporting Business Change within the Retail market.
Skills
* Innovative and entrepreneurial.
* Strong analytical and problem‑solving skills.
* Excellent communication and interpersonal skills.
* Proven ability to manage multiple projects and meet deadlines.
* In‑depth knowledge of change management methodologies and tools.
* Ability to work effectively in a fast‑paced and dynamic environment.
Key Competencies
* Leadership: Demonstrated ability to lead and inspire teams.
* Strategic Thinking: Ability to think strategically and provide innovative solutions.
* Client Focus: Strong client service orientation with a commitment to delivering value.
* Adaptability: Flexibility to adapt to changing client needs and environments.
* Collaboration: Ability to work collaboratively with clients and team members.
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
6‑month contract – Inside IR35 – up to 650 per day.
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