Overview
Job Title: Customer Service Assistant
Location: Corby
Salary: £24,500
My Corby-based client are a premium multi-vendor service and repair organisation.
Responsibilities
* Collate the work of all customer-facing employees, ensuring everyone is working towards the same goals and objectives, and act as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.
* Create tasks for preventative maintenance visits and schedule preventative maintenance site visits.
* Create and resolve admin tasks to support service team members, including customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries.
* Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities.
* Ensure that contracted service levels are met.
* Collate and monitor the work of the service team and carry out case reviews with the management team to ensure timely resolution of service cases.
* Prioritise service cases, highlighting the most urgent to the Technical Manager for immediate resolution.
* Manage calibration of team members' testing equipment to ensure no downtime.
* Support and collate information from the service team to provide relevant and timely information for the Senior Management Team.
* Ad hoc administration tasks as required.
Person Specification
* Well organised with a methodical approach to work.
* Excellent customer service.
* Assertive with a cheery demeanour.
* Be able to work under pressure.
* Ability to be a key team player within a small team.
* Self-motivated.
* Experience of working with Excel and service centre software.
If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.
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