Job Description
ServiceTech Coordinator
We are looking for a highly organised and proactive ServiceTech Coordinator to become the central administrative hub for our service operations. This is a varied and fast-paced role where you will play a key part in coordinating engineers, managing customer communication, and ensuring service activities run smoothly from start to finish.
You will be responsible for planning and scheduling service work, maintaining accurate records, and supporting both technicians and customers with timely updates. If you enjoy working in a dynamic environment, thrive on organisation, and have a keen eye for detail, this could be the perfect opportunity.
Key ResponsibilitiesService Coordination & Scheduling
* Plan, schedule, and book service jobs using Joblogic, ensuring efficient use of technician availability.
* Coordinate engineer diaries and allocate work based on location, skills, and priority.
* Monitor job progress and ensure all service activities are completed and recorded accurately.
Customer & Technician Communication
* Act as a key point of contact for customers, providing updates on job progress and service activities.
* Liaise closely with field technicians to ensure clear communication regarding schedules and job requirements.
* Issue service reports, certificates, and relevant documentation following completed work.
Administration & Documentation
* Maintain accurate service records and job data within Joblogic.
* Prepare and track quotations and purchase orders.
* Liaise with the finance team regarding invoices, orders, and job costs.
* Maintain service documentation including warranties, service intervals, and customer records.
Training & Compliance Support
* Coordinate technician training sessions, records, and related documentation.
* Ensure service documentation and compliance records are up to date.
* Assist with maintaining and updating internal processes and SOPs.
Systems & Reporting
* Champion the use of Joblogic, ensuring accurate system usage and administration.
* Maintain the customer portal, templates, and service documentation within the system.
* Compile basic performance and service reports to support operational insights.
Client & Technical Support
* Support customer meetings and technical demonstrations across the UK when required.
* Occasional overnight travel may be required as part of these activities.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.