Are you an experienced Service Coordinator or Administrator looking for your next career move? Do you thrive in a fast-paced environment where organisation and problem-solving are key? Our client, a well-established business based in the Caerphilly area, is looking for a Transport Administrator to join their team. This is a fantastic opportunity to work with a market-leading company, coordinating a team of skilled engineers and ensuring the efficient delivery of service operations.
Key Responsibilities:
* Manage both mobile and workshop-based engineers, ensuring service calls, breakdowns, and repairs are completed efficiently.
* Prioritise and allocate job tasks effectively, ensuring customer needs are met.
* Ensure key performance indicators (OEM & in-house KPIs) are consistently achieved.
* Act as the main point of contact between customers and service engineers, ensuring clear communication and efficient problem resolution.
Key Requirements:
* Ability to multitask and manage multiple priorities in a fast-moving environment.
* Confident and professional telephone manner with strong customer service skills.
* Comfortable using digital systems to manage schedules and service reports
* Previous experience in service control, team coordination, or scheduling in transport refrigeration, commercial vehicles, or the automotive industry is highly desirable.
Hours of Work:
8.30am - 5.30pm Monday to Friday
Quick Staff UK is a nationwide recruitment agency with specialist teams across various industries. We are acting as a Recruitment Agency for this vacancy. By applying, you consent to us processing your data and contacting you regarding this application. While we aim to respond to all applicants, high volumes may prevent this. Thank you for your interest, and we look forward to working with you