Job Category : Social Care – Unqualified
Location : Apsley Court, A2Dominion Group
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.00
Monday – Friday 9am – 5p. 100 Wellington Road, St Mary Cray, Kent, BR5 4AQ. Candidate must have availability to cover Bromley and Acton areas.
Purpose
To deliver a high quality scheme management service that supports the general maintenance and security of the buildings and ensures that residents remain safe and secure in their homes. The additional housing management service is required to meet the additional needs and vulnerabilities of residents in sheltered, extra care and supported housing whilst achieving performance targets and maximising customer satisfaction. To ensure that all relevant policies and procedures are followed.
Key responsibilities
. To carry out regular building inspections, identify elements of maintenance required and report repairs to the appropriate department.
2. Helping to keep people safe by monitoring visitors, including contractors and professionals and by carrying out regular health and safety risk assessments of the property including inspections of tenant’s property and arranging for any repairs or improvements to be carried out including replacement of furniture.
3. To help maintain a high standard of cleanliness, safety and security within the building by carrying out regular checks (e.g. patrols and monitoring of CCTV, alarm testing) and maintaining accurate records (e.g. visitor log books, maintenance reporting, etc).
4. To provide advice and guidance to occupants on keeping their property at a reasonable standard of hygiene.
5. To direct service contractors as required, helping to ensure an efficient and cost effective service is delivered to residents and to the organisation as a whole.
6. To be a key holder for the building and to allow/supervise access as appropriate.
7. To assist the Housing Team with viewings and sign-ups.
8. Explaining the occupancy agreement and assisting people to adhere to their responsibilities and ensuring that people are aware of their rights as defined in their occupancy agreement.
9. Assisting people to claim Housing Benefit and other welfare benefits.
10. Assisting people to reduce their rent arrears to ensure rent is paid regularly and on time.
11. To assist tenants to understand the housing management policies, for example where reporting of Anti Social Behaviour would be appropriate and to assist the housing officer in dealing with nuisance issues.
12. To regularly monitor the general safety and wellbeing of residents including sign-posting and referring residents to support service services’ where appropriate.