Join the dynamic team at Reliance Security Technologies Ltd as a Contact Centre Agent, where your passion for customer service will thrive in a fast-paced environment. In this role, you will be the first point of contact, engaging with clients to provide exceptional support and solutions. Your responsibilities will include handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. With a focus on security technology, you will have the opportunity to work with cutting-edge products and services, enhancing your skills and knowledge in the industry. We seek individuals who are proactive, possess excellent communication skills, and have a keen attention to detail. At Reliance Security Technologies Ltd, we value our employees and offer opportunities for growth and development. If you are enthusiastic about delivering high-quality service and being part of a reputable company dedicated to security innovation, we encourage you to apply and make a significant impact in our organization.
Tasks
* Handle inbound and outbound customer calls professionally and efficiently.
* Provide accurate information about products and services to clients.
* Resolve customer issues and complaints using effective problem-solving skills.
* Document and update customer records in the company's database promptly.
* Collaborate with team members to improve customer service processes and outcomes.
Requirements
* High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
* Excellent verbal and written communication skills in English, with a clear and professional phone demeanor.
* Ability to handle high-pressure situations calmly and efficiently while maintaining a positive attitude.
* Proficiency in using contact center software, CRM systems, and basic computer applications.
* Strong problem-solving skills and the ability to think critically to resolve customer inquiries effectively.
Join Reliance Security Technologies Ltd as a Contact Centre Agent and be the voice of innovation in secure technology solutions. Elevate your career with us today