Product Manager
At Evri, we’re not just delivering parcels, we’re reshaping how millions of people experience delivery every single day. As the UK’s leading consumer delivery specialist, we’re on a mission to build beautifully simple, seamless, and customer-obsessed experiences at scale. And right now, we’re reinventing ourselves.
We’re evolving into a product-centric powerhouse, expanding across three bold pillars: Customer & Client, Sender, and Courier. This is where you come in.
Opportunity
We’re looking for a Product Manager to join our Customer & Client pillar, working closely with the Senior Product Manager to bring our strategy to life.
This is a role for someone who thrives in complexity, loves connecting the dots across systems, journeys, and teams, and wants to build products that genuinely improve everyday experiences.
You won’t just manage a backlog. You’ll help shape a proposition that touches millions of customers and thousands of businesses.
Vision
Imagine a world where returns are no longer a frustration, but a seamless extension of the delivery experience.
Where customers can return parcels effortlessly, with full visibility and control.
Where clients have powerful insights and flexible options to manage returns at scale.
Where every step, from label creation to collection to processing, just works.
That’s the future we’re building.
A returns experience that is simple, intelligent, and trusted by both customers and clients.
What You’ll Own
Reimagining Returns
You’ll own the end-to-end Returns proposition, spanning customer experience through to client fulfilment and operational execution.
Your mission is to transform Returns into the easiest to use and most insightful returns platform in the market, giving customers and clients flexibility and control without unnecessary cost.
You’ll:
1. Define and evolve a clear product strategy for Returns, aligned to broader Customer & Client goals
2. Refine the end-to-end customer journey, from initiating a return through to collection and resolution
3. Stabilise and optimise our tiered returns proposition, ensuring consistency from client onboarding through to operational fulfilment
4. Identify friction, inefficiencies, and opportunities across process, data, and technology
5. Work closely with operational teams, including regular site visits, to deeply understand how returns actually work in practice
6. Unlock opportunities to make Returns more intelligent, insight-led, and scalable
How You’ll Drive Impact
This role is about owning a complex, cross-cutting product space and driving it forward through clarity, collaboration, and continuous improvement – you won’t own one squad – you’ll partner with existing product teams to create a seamless proposition.
Product Leadership Across the Lifecycle
You’ll lead products from idea through to impact:
7. Help define and communicate product vision, aligned to wider strategy
8. Own and deliver against product OKRs, ensuring measurable progress
9. Manage products across the full lifecycle, from problem definition to optimisation
10. Act as the bridge between business needs, customer needs, and technical delivery
Discovery, Ideation & Problem Solving
You’ll ensure we’re solving the right problems, the right way:
11. Frame problems clearly with stakeholders, turning ideas into actionable opportunities
12. Use analytics, user research, and market insight to identify drivers for change
13. Facilitate workshops to define realistic, outcome-focused solutions
14. Bring strong awareness of customers, competitors, and industry trends into ideation
15. Collaborate with Design and Technology to ensure solutions are aligned, scalable, and consistent
Continuous Discovery & Delivery
You’ll create momentum through constant learning and iteration:
16. Validate ideas through user testing, research, and data before development
17. Own and prioritise the product roadmap and backlog, ensuring focus on outcomes
18. Work closely with Delivery teams to ensure features are shipped effectively and on time
19. Partner with Solution BAs, Architects, and Delivery Managers to ensure solutions are viable and well understood
20. Align with wider initiatives and programmes to ensure joined-up delivery across the organisation
Measurement, Insight & Optimisation
You’ll ensure everything you build drives real value:
21. Define and track product metrics, SLAs, and performance indicators
22. Use data to evaluate success, inform decisions, and guide future direction
23. Provide clear reporting on product performance, adoption, and impact
24. Continuously identify opportunities to improve, evolve, or pivot
Commercial & Stakeholder Management
You’ll operate confidently across the business:
25. Support budgeting, resource planning, and financial management (CAPEX / OPEX)
26. Contribute to go-to-market strategy and product launches
27. Work with stakeholders across all levels to ensure alignment and clarity
28. Partner with suppliers and third parties to maintain service quality and performance
29. Support adoption of new products and ways of working across the organisation
What You Bring
You’re a thoughtful, driven Product Manager who combines curiosity with execution.
You bring energy, warmth, and a naturally engaging style, building strong relationships and creating momentum across teams.
30. Experience owning products or product areas across the lifecycle
31. Ability to build and manage a clear, prioritised roadmap
32. Strong collaboration skills across cross-functional teams
33. Confidence using data and insights to inform decisions
34. A deep commitment to understanding customer and client needs
35. Commercial awareness, with the ability to identify growth opportunities
36. Curiosity and initiative to explore complex problem spaces
37. A data-driven mindset (Power BI / SQL a bonus)
38. Ability to communicate clearly with both technical and non-technical audiences
Why This Role Matters
Returns are one of the most critical and complex parts of the customer journey.
This is your opportunity to turn something often frustrating into something effortless, intuitive, and genuinely valuable, for both customers and clients.
Real ownership. Real complexity. Real impact.