Receptionist – Malmaison Newcastle (Permanent)
Salary: £12.46 per 16 hours a week
Location: Malmaison Newcastle
About The Role
The face of our hotel, you will greet guests, handle front‑desk queries, and ensure every guest experience is outstanding. You will manage reservations, welcome check‑ins and check‑outs, assist with enquiries of all shapes and sizes, and set a high standard of service that reflects Malmaison’s brand.
Key Responsibilities
* Act as the first and last point of contact for guests, setting the tone of their visit.
* Manage front‑desk operations – booking, check‑in, check‑out, and guest enquiries.
* Maintain a positive, professional, and energetic attitude throughout the shift.
* Support the team in delivering exceptional hospitality and hospitality standards.
Qualifications & Experience
* Strong hospitality and customer service background.
* Excellent communication and interpersonal skills.
* Ability to thrive in a fast‑paced, high‑traffic front‑desk environment.
* Passion for delivering celebrity‑level service and ensuring guests leave smiling.
Benefits
* Heavily discounted staff room rates at selected hotels.
* Discounted friends & family room rates with 50% off the best available rate.
* 35% off dining in Malmaison Brasseries and Bistros.
* Fully funded apprenticeship programmes and internal development opportunities.
* High street discounts, cycle‑to‑work scheme, health & dental plans, referral schemes.
* Wellness & national campaign days calendar including mental health awareness.
* Instant pay access with Wagestream.
* Complimentary stays on key anniversaries.
* Support for The Brain Charity and employee assistance programme.
Our Sustainability Goals
* 100% renewable electricity.
* 70% waste recycling target with sustainability council oversight.
* Chemical‑free cleaning chemicals and enzyme‑based eco‑friendly kitchen systems.
* Volunteer opportunities with sustainable charities.
Interested?
Click apply now to join a proud equal‑opportunity employer committed to diversity and inclusion.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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