Overview
The NHS Business Services Authority is leading an NHS‑led transformation programme to identify and deliver the Future NHS Workforce Solution. The solution will build on the success of the current Electronic Staff Record (ESR) system in support of the NHS People Plan and the wider NHS workforce priorities. We're looking for an experienced Product Owner to join our Future NHS Workforce Solution Transformation Programme. This is a unique opportunity to be part of a major national transformation, helping to deliver a modern, user‑centred solution that supports 1.9 million NHS staff and processes £50 bn in payroll annually. You'll play a key role in ensuring the new solution meets user needs, delivers value for money, and supports the NHS in building a sustainable, well‑supported workforce. If you're excited by innovation, collaboration, and making a meaningful impact, we'd love to hear from you. You will be passionate about working collaboratively and enjoy delivering within a fast‑paced, complex organisation, building trusting relationships with subject matter experts and stakeholders. We welcome applications from across the UK, provided you have access to an NHSBSA office base and flexibility to travel as required for team collaboration.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
Key responsibilities
* Leading assurance activities of user‑centred products, including owning the product vision and roadmap from inception through to delivery of the product.
* Manage competing priorities, adapting products and services where needed to meet both internal and external users’ needs, ensuring your product team builds the right things at the right time.
* Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate.
* Monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders.
* Use your subject‑matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues.
* Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
* Actively engage in user research sessions to get first‑hand feedback from users and take a data‑driven approach to prioritisation.
* Actively contribute to the Product Owner Community, promoting knowledge sharing and professional development. Ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.
1. The successful delivery of user‑centred products, including owning the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle.
2. You will effectively manage competing priorities, adapting products and services where needed to meet both internal and end users’ needs, ensuring your product team builds the right things at the right time to maximise user and business value. Work with internal and external customers to analyse the needs and align the product roadmap to strategic goals.
3. Using product management principles and approaches, you will capture and translate user needs into deliverable outcomes for your end user. You will define the minimum viable product and define, agree and amend priorities where appropriate and be responsible for acceptance criteria.
4. You will monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use qualitative and quantitative data to make the best decisions about the relative priority of work to improve the product or service (often with incomplete information or degrees of uncertainty involved) and work to continuously iterate near and longer‑term plans for your team, ensuring these are suitably open, flexible and adaptive to change.
5. Working closely with operational delivery teams, you'll find solutions to overcome operational constraints to deliver a successful product or service. You will ensure the product meets the needs of operational teams as well as end users throughout the product's entire product life cycle, implementing best practice in new product or service development.
6. You will lead and/or support the securing of funding for agile delivery through a business case and through delivering a good pitch to internal and external key stakeholders. You can prioritise spending based on return on investment (ROI) and strategic intent: this may include contract ownership and accountability for realisation of benefits.
7. Use your subject‑matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues.
8. Actively contribute to the product owner community to ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.
9. Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
10. Support and lead with the identification of development and initiatives to promote and improve the services provided by BSA, through digitisation.
11. Develop strong networks across a range of stakeholder organisations and within the NHSBSA and will promote strong integration of digital improvement activity. You will foster collaborative thinking and problem solving within and beyond your team, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore.
12. Working with key stakeholders and management teams, you will ensure products are delivered consistent with NHSBSA approaches and values, including relevant governance frameworks, and report on project process, priorities, risks and solutions. Using your networks and relationships, you will also ensure user feedback is regularly taken on board and they are informed of ongoing improvements.
13. Support the Service Owners and leadership team to deliver on their priorities and actively participate in engagement with internal and external stakeholders to assess what is possible through product delivery whilst being accountable to sponsors for the delivery of user‑initiated change. Ensuring that digital project delivery is aligned to wider NHSBSA Digitisation, joint working across NHSBSA digital teams must be utilised where possible, to deliver a project aligned with the NHSBSA Strategy.
14. Actively engage in user research sessions to get first‑hand feedback from users and take a data‑driven approach to prioritisation.
15. Manage delegated budgets as required, with responsibility for the day‑to‑day finance work for the project.
16. Play an active role in the government product owner community sharing your learning and celebrating progress made by other people and teams.
17. Ensuring that project outputs are complaint with DHSC and NHSBSA policies, in addition to complying with statutory UK legislation and directives.
18. Be accountable for his/her own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
19. Dealing with highly complex and sensitive information where you will need to influence and persuade Senior Leaders and internal/external stakeholders to take an appropriate approach in relation to difficult and contentious issues.
Benefits
+ 27 days leave (increasing with length of service) & 8 bank holidays
+ Flexible working
+ Flexi time
+ Hybrid working model
+ Active wellbeing and inclusion networks
+ Excellent pension
+ NHS Car lease scheme,
We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.
EEO Statement
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we've recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark. We also offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.
A copy of our Privacy Notice is available to view at the link below: NHSBSA Privacy Notice
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today.
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