Our client are a well established managed services business who are looking to onboard a qualified Technical Support Engineer to join the team at their client's corporate office near Cavendish Square in London. This role will operate Monday to Friday in office on a temp - perm arrangement. Key responsibilities: * Provide high quality desk-side and remote support across 1st / 2nd line issues * Onboarding and offboarding users * Act as first point of contact for incidents, service requests, general IT support queries which will be backed up by a remote helpdesk * Providing technical support for desktops, laptops, printers, smartphones * Logging and managing tickets via Service Now * Install, configure and troubleshoot AV equipment in meeting rooms To Qualify: * Proficient in supporting W7/W8/W10/W11 OS * MS Office support including all versions of O365 * Experience with AD and end user management * Understanding of basic networking concepts (WAN, LAN, TCP/IP, DNS, DHCP) * Experience in supporting AV equipment and meeting rooms * Exposure to virtual desktop infrastructure (VDI) * Must have a minimum of 18 months experience in IT support * Must have previous experience within a white glove / VIP environment Please feel free to apply if you meet the criteria...