Details
Reference number
427913
Salary
£29,047
All our roles come with an excellent benefits' package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Executive Officer
Band C
Contract type
Permanent
Business area
CH - Customer Delivery Directorate
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
10
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Crown Way, Cardiff, CF14 3UZ
About the job
Job summary
Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification and Things you need to know sections have been emphasised
About Companies House
At Companies House, we're proud to be more than just a registry — we're a forward-thinking organisation at the heart of the UK's business landscape. Our ambition is clear: to be the best registry of companies in the world. We're achieving this through brilliant people, working on brilliant systems, delivering brilliant services.
We're entering an exciting new chapter. With enhanced powers to tackle economic crime, we're expanding our remit and deepening our impact across government and society. This transformation brings new challenges, new opportunities, and a renewed focus on innovation, collaboration, and public value.
As part of this change, we're expanding into investigative work, and our Operational Case Managers will be at the forefront — playing a key role in protecting the integrity of the register and supporting the government's fight against economic crime.
Find out more about what a great place Companies House is to work
About the role
We're looking for committed, confident, and adaptable individuals who can work independently and thrive in a collaborative team environment.
* Do you enjoy working in a fast-paced, operational setting?
* Are you motivated by meaningful work that supports public trust and transparency?
* Do you have strong communication and decision-making skills?
If so, this could be the perfect opportunity for you — and we'd love to receive your application.
To be eligible for this role you must meet the security requirements for Security Clearance (SC) level vetting. To gain SC level vetting you will need to have been a UK resident for a minimum of 3 years out of the last 5 years. For more details, please refer to the 'Things you need to know' section below.
Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign.
Job description
As a Operational Case Manager, main duties consist of but are not limited to:
Manage and assess cases:
* Handle enforcement cases with professionalism and sound judgement.
* Review and respond to customer appeals, ensuring fair and consistent decision-making.
* Collect, interpret, and evaluate data to produce high-quality reports.
* Assess customer responses and determine whether financial or criminal sanctions are appropriate.
* Record clear rationale for decisions and actions taken.
* Escalate cases appropriately, following internal processes.
Engage with customers:
* Understand and assess the nature of issues presented, using intelligence and information to take appropriate action.
* Use new powers to query information and advise customers on potential sanctions.
* Follow up on outstanding requests and respond to enquiries via email and telephone.
Collaborate with colleagues:
* Communicate effectively across teams, escalating complex cases and offering guidance to peers.
* Participate in case conferences, share intelligence, and contribute to continuous improvement.
* Develop your understanding of legislation, case law, and policy to support decision-making
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance, with attendance at the office required weekly. Attendance patterns will be agreed with your manager. You may need to attend the office more often when business needs require.
Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you'll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.
To learn more about the Operational Delivery Profession, visit ODP Civil Service Careers Page
Person specification
What we're looking for
We're seeking individuals who can demonstrate
* Strong written and verbal communication skills – to produce high-quality correspondence and confidently handle challenging customer conversations, while working effectively with colleagues at all levels.
* Sound decision-making and analytical skills – to interpret complex information, evidence and data, and make informed decisions based on individual case merits.
* Attention to detail – to ensure accuracy and consistency in case handling and documentation.
* Ability to follow and apply policies and guidelines – ensuring decisions are compliant and well-reasoned.
* Collaborative working – to support colleagues, escalate complex cases, and contribute to team success.
* Adaptability and openness to change – to embrace new ways of working and suggest improvements.
For this opportunity, we are be able to consider full-time or slightly reduced hours, depending on workload and business needs (minimum of 22.5 hours across 3 days)
Behaviours
We'll assess you against these behaviours during the selection process:
* Making Effective Decisions
* Working Together
* Managing a Quality Service
* Communicating and Influencing
Benefits
Alongside your salary of £29,047, Companies House contributes £8,414 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment ) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing
Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
Additional details on security and vetting
Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK.
To be eligible for SC clearance, candidates must meet the vetting criteria and have been a resident in the UK for at least 3 out of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
Please review our vetting charter to understand what you can expect from the process - The vetting charter - GOV.UK
If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact
What will the process look like?
Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg.
Key Dates:(dates are indicative only and could be subject to change)
* Closing date: 23.55 PM on 29/09/2025
* Sift/shortlist: W/C 30/09/2025
* Interview dates: W/C 13/10/2025
Stage 1– Sift
An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the below Success Profile elements.
We're committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement. This also applies to your employment history, this means excluding names of schools, or any personal identifiers.
Experience
Your CV will be used to assess your suitability for the role alongside your 1000-word Personal statement.
In your application form we'd like you to:
CV
* Tell us about your employment history, including key responsibilities and achievements.
Personal statement
Tell us why you're a great fit for this role by writing a 1000-word personal statement that highlights your relevant experience, skills, and motivations. As part of the assessment process, we'll be reviewing your statement for clear evidence of how you meet the criteria outlined below
* Sound decision-making and analytical skills – to interpret complex information, evidence and data, and make informed decisions based on individual case merits.
* Adaptability and openness to change – to embrace new ways of working and suggest improvements.
* Strong written and verbal communication skills – to produce high-quality correspondence and confidently handle challenging customer conversations, while working effectively with colleagues at all levels.
* Ability to follow and apply policies and guidelines – ensuring decisions are compliant and well-reasoned.
Please note: We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
Stage2- Interviews
If invited to interview Behaviours and Strength based questioning will be used.
Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation.
* Please note candidates that proceed to the interview stage will be required to take part in an scenario based activity as part of the interview. This will be assessed against the Making Effective Decisions' Success Profile. Further details will be provided to candidates invited to interview.
Interviews for this role will be carried out In person interview at our Cardiff office.
Stage 3- offer
Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first as outlined in the Civil Service Commissioners' Recruitment Principles.
Reserve list
This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order.
CVs sent direct to Companies House will not be accepted.
Applicants to note:
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
This post is being advertised to Internal, across Government and external candidates at the same time.
Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.
In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.
If you require a reasonable adjustment at any stage of the recruitment process, or if you'd like to discuss any person-centred adjustments then please let the recruitment team know via;
Feedback will only be provided if you attend an interview or assessment.