Job Introduction:
Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support - ensuring the delivery of an efficient and quality service, the Gleeson Way.
This role also plays a significant part in the delivery of a quality home to our customers through the CRM inspections that are done pre-completion.
We are looking for motivational people leaders, who are able to support our Customers, our Customer Relations Advisors and Customer Care Technicians alike. A strong knowledge of New-build Homes and the Customer Care function is vital for success in the role
With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong.
Main Responsibilities:
At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.
As a Customer Relations Manager, you will:
1. Demonstrably support the Gleeson homes continuous drive to deliver 5 * customer service by championing the customer journey
2. Actively supporti...