The Affordability & Vulnerability (A&V) team at E.ON Next focuses on supporting vulnerable customers by ensuring they receive tailored outcomes and championing their needs. This role, reporting to the Head of A&V, is responsible for developing and delivering the A&V partnerships strategy, which involves establishing partnerships with charities and other organizations to help customers manage their energy accounts. The position requires collaboration across teams to create innovative solutions, optimize funding, and meet the needs of vulnerable customers. The ideal candidate will have experience managing external suppliers, a passion for outstanding customer service, an understanding of new technologies, and the ability to effectively manage key stakeholders while developing strategic plans.
Key Responsibilities:
1. Develop and deliver the A&V Partnerships Strategy, including:
2. Identifying and engaging potential partners
3. Developing partnership agreements
4. Managing donation strategies
5. Monitoring and evaluating partnership effectiveness
Collaborate across E.ON to coordinate approaches for innovative customer support solutions, optimize existing funding sources, identify new funding opportunities, leverage new technologies, produce strategic plans for A&V partnerships and innovation, and work with external suppliers and partners to deliver outstanding customer experience and outcomes.
Ideal Candidate:
* Experience working with external suppliers and partners
* Confidence liaising with stakeholders at all levels, including senior management
Desirable Qualifications:
* Experience in the energy market
* Experience in partnerships related to affordability and vulnerability
Additional Information:
* Role may close earlier due to high application volumes
* Competitive salary
* Locations: Nottingham, Leicester, Bolton with travel to other sites as required
* Flexible hybrid working environment
* 26 days holiday plus bank holidays, with a day off for your birthday
* Generous pension scheme
* Excellent parental leave
* Flexible benefits package including holiday options
* Opportunities for talent development through inclusive networks
* Employment subject to a basic DBS check
We are committed to equal opportunities, diversity, and inclusion, and offer flexible working arrangements to support our employees.
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