Workday Go-Live IT Operations Manager
Hybrid: London Area, UK
Contract: 5 months
About our Client & the Role:
Our biopharmaceutical client is advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. They are seeking an experienced Workday Systems Operations Lead to manage post-go-live hyper care for our Workday HCM launch. This individual will serve as the central point of coordination for triaging and resolving issues, ensuring system stability, and managing day-to-day operational readiness across IT, HR, and vendors.
Key Responsibilities:
* Lead the day-to-day IT operations during Workday go-live hypercare period by coordinating across HR, IT and vendors.
* Triage incoming issues related to integrations, security, business processes, and configuration. Perform initial troubleshooting and resolve issues where possible.
* Work closely with HR, IT application teams, and vendors to drive timely resolution of issues.
* Ensure that hot fixes and urgent changes follow a clear review and approval path before deployment.
* Monitor and track key hyper care metrics such as onboarding/offboarding success rates, integration status, and system access issues.
* Maintain clear documentation of issues, resolutions, and decisions.
* Coordinate with Workday support and implementation partners to escalate and resolve critical problems.
* Proactively identify patterns in issues and propose longer-term solutions or improvements in the application backlog.
* Run daily stand-ups or war room meetings during the hypercare phase.
Qualifications:
* Strong understanding of Workday HCM modules, configuration, and integrations.
* Business Systems or Application support background, ideally in a fast-paced environment.
* Demonstrated experience managing post-launch support or hypercare for complex, cross-functional enterprise systems.
* Demonstrated experience supporting Workday integrations for benefits, payroll with third party vendors.
* Demonstrated experience managing vendors through implementation stabilization phases.
* Excellent judgment and communication skills; ability to route issues to the appropriate owner and ensure timely decisions.