Location and Compensation
Field-Based (Multi-Site)
Pareto FM
Competitive Salary + Benefits
Job Summary
Pareto FM is looking for an experienced and driven Regional Account Manager to oversee the delivery of soft services contracts across a portfolio of client sites. This role is field-based, covering multiple client sites, and travel is a core part of the position. You’ll be responsible for operational delivery, client relationships, compliance, people management, and commercial performance across your allocated region.
This is an excellent opportunity for someone who enjoys variety, autonomy, and leading teams across multiple environments while building strong client relationships and driving service excellence.
Responsibilities
* Oversee the day-to-day delivery of multiple soft services contracts across the region
* Manage and support Account Managers and onsite teams across allocated sites
* Ensure smooth operational delivery, including holiday and sickness cover planning
* Maintain strong relationships with clients and provide regular operational updates
* Support recruitment, onboarding, payroll queries, leavers, and wider HR processes
* Ensure all sites have the correct equipment, uniforms, consumables, and resources
* Oversee planned maintenance scheduling and subcontractor coordination where required
* Ensure client purchase orders are received and processed correctly
* Raise purchase orders and support monthly invoicing and recharge processes
* Carry out regular site audits and provide feedback to teams and clients
* Monitor service standards, compliance, and overall contract performance
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