About the Department:
The Student Information and Enquiries team is part of Goldsmiths Academic Registry. The Registry, led by the Deputy Academic Registrar, manages core operational services and actively engages with students to enhance their experience. It supports students throughout their academic journey, from pre-arrival to graduation, ensuring the integrity and compliance of academic operations. The Registry also provides a central support service for student enquiries and collaborates closely with academic staff to promote student success. It is a vital part of the Directorate of Student & Academic Services, committed to delivering an excellent student experience.
About the Team:
The Student Information and Enquiries team facilitates student engagement by providing self-service information, targeted communications, and managing the Student Hub, a single point of access for student enquiries and support related to their programmes.
About the Role:
Student Hub Advisors work within a flexible, dynamic team to deliver high-quality support to students across various academic programmes. They are the first point of contact via email, live chat, phone, and in-person at the Student Hub. The role involves providing professional, supportive, and personable service, supporting processes throughout the academic cycle, and maintaining accurate records across multiple systems.
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