Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, assisting customers with their inquiries, and ensuring a positive experience. The ideal candidate will possess excellent communication skills, a knack for upselling, and the ability to analyse customer needs effectively.
Responsibilities
* Manage incoming calls and respond to customer inquiries in a professional manner.
* Provide accurate information regarding products and services, ensuring customer satisfaction.
* Upsell additional products or services where appropriate to enhance customer experience.
* Perform data entry tasks accurately while maintaining up-to-date customer records.
* Analyse customer feedback and provide insights to improve service delivery.
* Maintain a high level of phone etiquette while communicating with customers.
* Collaborate with team members to achieve departmental goals and objectives.
* Assist customers by providing support in both or other languages as required.
Experience
* Previous experience in a call centre or customer service environment is preferred but not essential.
* Strong communication skills in English; proficiency in or other languages is highly desirable.
* Demonstrated ability to upsell products or services effectively.
* Experience with data entry and familiarity with CRM systems is an advantage.
* A positive attitude, strong work ethic, and the ability to work well under pressure are essential traits for success in this role.
Join us in delivering outstanding service to our customers while developing your skills in a supportive environment
If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you
Sales/Marketing Agent Vacancies, are you an experienced sales person or someone with marketing experience looking for a new challenge? If you a target driven individual who enjoys exceeding targets, we have the perfect role for you. White Tiger Group Limited works in collaboration with Leading Telecoms, Broadband and financial Companies with vacancies in Leicester. We are expanding our operation to accommodate the growth the demand for our products. A career path and a high-octane environment awaits the right candidates with rewards and recognition. You will be discussing the client's needs to tailor a suitable package for them.
Desired Skills and Experience You will need to have: - * A strong background in sales* Be used to working to quality guidelines* Have a great customer service background* Have a strong character and a determined nature* You will be self-motivated, resilient and thrive on the challenge of closing a sale and hitting targets. Successful and dynamic company offering career prospects for ambitious sales agents and team leaders. White Tiger Group Limited has grown to become a leading outsourcing company for the contract centre world.
Job Type: Full-time
Required experience:
Job Type: Full-time
Job Types: Full-time, Permanent
Job Types: Permanent, Full-time
Salary: £22,000.00 per year
OTE: £26,000
Job Types: Full-time, Permanent, Zero hours contract
Job Types: Full-time, Part-time, Permanent, Fixed term contract, Zero hours contract, Graduate, Internship
Pay: £22,880.00-£24,270.00 per year
Expected hours: 40 per week
Job Types: Full-time, Part-time, Permanent, Apprenticeship, Graduate
Benefits:
* Canteen
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Referral programme
* Sick pay
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Flexitime
* Monday to Friday
Education:
* A-Level or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £12.21-£14.50 per hour
Expected hours: 40 per week
Benefits:
* Casual dress
* Employee discount
* Free parking
* Sick pay
Work Location: In person