Overview
We are seeking a motivated and detail-focused Income Maximisation Officer to join the Housing Services team at a local authority in South London. This role is central to maximising income and ensuring the effective management and letting of the Council's residential and non-residential housing assets.
The post holder will be responsible for managing empty properties through the voids and lettings process, including arranging and undertaking viewings, completing tenancy sign-ups, and coordinating new tenant visits. You will also let non-residential units such as garages, sheds, parking bays and cycle storage in line with agreed processes, while maintaining accurate waiting lists and management information systems.
Working closely with contractors, surveyors, security services and internal teams, you will coordinate site access, monitor contractor performance, and ensure repairs and compliance requirements are met.
The role also involves responding to customer correspondence, complaints, Members' enquiries and statutory requests, as well as providing advice to residents on income maximisation and tenancy-related matters.
You will contribute to service improvement, delivery of key performance indicators and cost-effective working, while ensuring compliance with housing legislation, Council policies and equality duties. The role is office-based with regular property visits and inspections.
Responsibilities
* Manage empty properties through the voids and lettings process, including arranging and undertaking viewings, completing tenancy sign-ups, and coordinating new tenant visits.
* Let non-residential units (garages, sheds, parking bays, cycle storage) in line with agreed processes; maintain waiting lists and management information systems.
* Coordinate site access with contractors, surveyors and security services; monitor contractor performance; ensure repairs and compliance requirements are met.
* Respond to customer correspondence, complaints, Members' enquiries and statutory requests.
* Provide advice to residents on income maximisation and tenancy-related matters.
* Contribute to service improvement, achieve key performance indicators, and support cost-effective working while complying with housing legislation, Council policies and equality duties.
* Note: role is office-based with regular property visits and inspections.
Requirements
Specific qualifications or experience requirements are not listed in the provided description.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you\'re currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.
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