We are looking for a hands‑on and motivated Facilities and IT Manager who wants to join our leadership team and help support the running of our infrastructure and back‑of‑house operations here at Lion Health.
We think we have a great team delivering a great service, and this is backed up by our recent CQC inspection—a testament to the hard work our colleagues give every day and our patients who appreciate our service. But we want to go further to ensure our patients, tenants, and colleagues continue to have a great experience when they come to our historical but modern building.
This is where you fit in.
We are looking for a manager who has knowledge and real examples of being at the forefront of sharing their knowledge of facilities and IT operational management for the benefit of our hard‑working teams. We are looking for a problem‑solver too in case things don’t go to plan – but we want you to make sure that’s not the case by using great planning and project‑management skills, along with budgeting and supplier/contractor management.
You will use your knowledge of all things facilities to ensure we remain compliant with our statutory and regulatory obligations, ensure that risks are proactively managed, review contracts, and use your network and knowledge of contract management to get best value. You will be welcomed to the leadership team who ensure that the practice remains inspection‑ready.
Main duties of the job
You will be forward‑thinking, own compliance and assurance, and work closely with our Facilities Administrator who will coordinate and manage day‑to‑day administration and look to you for development and strategy.
This is a management and operational leadership role, not a caretaking position so you will need to bring your energy to identify areas to improve and achieve targets, and create action plans to reduce risk. You will be required to take the lead role in any invigorating IT/systems projects, and work with the administrator to ensure all day‑to‑day IT functions (including telephony) are maintained and that we maintain a great relationship with our service providers.
You will manage our admin support team leader who has the really important job of ensuring patient records and referrals are handled timely and accurately. For this part, to continue the work that has already begun, you will bring great people and project‑management skill and demonstrate how you take people along a journey of IT and process change to deliver transformation and maximise performance.
This is a busy full‑time position and we do need you working in the office on a Monday and a Friday, but the rest of the week we can be pretty flexible and incorporate a working pattern that will work for both of us. We realise that we are asking a lot, so if there is something you can’t do, but majority you can, then please go ahead and apply – we can make use of the skills you have and help you develop the rest.
About us
We are an integral part of a lovely local community delivering an important service. You will be proactive, resourceful, and solution‑oriented (just like the rest of your colleagues in the Senior Leadership Team here at Lion Health) to ensure the Practice is compliant and safe in all areas.
We are a warm and welcoming Practice, dedicated to the outstanding care of our patients and the well‑being of our staff.
The post holder will be part of a collaborative team that values respect and compassion. The role will also benefit from 30 days annual leave, access to the NHS Pension Scheme, and free on‑site parking.
Job responsibilities
Job Responsibilities
The post holder will be responsible for
Compliance & Governance in IT/Facilities
* Act as the named lead for estates‑related compliance, including:
o Health & Safety
o Statutory estates inspections and certification
o Estates elements of CQC compliance
* Maintain a central facilities/asset/risk register and forward plan, ensuring all statutory and planned activity is scheduled, completed and evidenced.
* Ensure policies, procedures and documentation are current, accurate and inspection‑ready.
* Undertake regular internal compliance checks and spot audits.
* Provide assurance updates to the Practice Manager, including risks, gaps and mitigating actions.
Health & Safety Leadership
* Lead on health & safety governance, including risk assessments, incident review and action tracking.
* Ensure appropriate H&S policies are implemented, trained‑out and embedded in practice.
* Review accidents, incidents and near‑misses, identifying themes and preventative actions.
* Act as a subject‑matter expert, advising managers and staff on estates and H&S matters and finding safe, compliant and cost‑effective solutions.
* Provide management oversight of all planned and reactive estates activity via the Facilities Administrator.
* Ensure planned preventative maintenance (PPM) programmes are in place and operating effectively.
* Oversee contractor performance, ensuring appropriate standards, compliance and value for money.
* Build and maintain relationships with, and manage estates‑related risks associated with shared occupancy and tenants (e.g. pharmacy, dental practice).
Administrative team management
* Line management for administrative team leader in clinical administration teams (CRO/CSO).
* Support the team leader in establishment and maintenance of performance monitoring framework to agreed parameters.
* Resolution of issues / working with team leader to find solutions or innovations to challenges.
* Provide assurance to practice manager and escalate as appropriate, managing risk.
Line Management & Systems
* Line‑manage the Facilities Administrator and Administrative TL, providing direction, prioritisation and performance oversight.
* Ensure effective systems exist for logging, tracking and reporting estates activity.
* Support the Facilities Administrator and Administrative TL to work proactively rather than reactively.
Strategic Contribution
* Support the Practice Manager in estates and compliance planning, including service development and future growth.
* Monitor changes in legislation and guidance relevant to primary care estates and compliance.
* Work closely with the rest of the management team to support projects and changing priorities when required.
* At all times, act as a leader in the organisation and uphold professional standards.
* Contribute to improving governance processes and reducing organisational risk.
What This Role Is Not
It does not carry out physical maintenance or repairs.
It is not a caretaking or handyman role.
Quality
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet organisational needs.
* Effectively manage own time, workload and resources.
Contribution to the Implementation of Services
* Apply Practice policies, standards and guidance.
* Discuss with other members of the team how the policies, standards and guidelines will affect own work.
* Understand the impact of H&S legislation upon operations within the Practice.
* Carry out robust record‑keeping arrangements which are compliant with the practice retention policy.
* Liaise with and report to the Partners and the Management team.
* Provide an efficient administrative support service as required.
* Have a working knowledge, and contribute to Surgery handbooks, internal policies and procedures and apply them.
* Undertake any relevant training as required relating to organisational standards and changes to software or systems.
* Develop harmonious and effective relationships across all practice teams and with patients.
* Undertake effective professional development as necessary to keep up to date with current requirements and in line with Practice policy.
* Discuss with other members of the team how the policies, standards and guidelines will affect own work.
* Participate in audit where appropriate and produce reports as required.
Infection Prevention & Control
In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan or appraisal.
THE ABOVE LIST OF RESPONSIBILITIES IS NOT EXHAUSTIVE AND MAY BE SUBJECT TO CHANGE AFTER DISCUSSION WITH MANAGER WHERE APPROPRIATE.
WORKING CONDITIONS
The post holder will be required to use VDU frequently, for prolonged periods of time.
Person Specification
Other
* Able to work additional hours at peak periods with reasonable notice.
Qualifications
* 5 GCSEs or equivalent including maths and English.
* Recognised Health & Safety qualification (e.g. NEBOSH, IOSH, NCRQ).
* Formal training in risk assessment and hazard identification.
* Demonstrable experience producing and reviewing risk assessments.
Experience
* Experience in a compliance, health & safety, estates or facilities role in a regulated environment.
* Good working knowledge of health & safety legislation and compliance frameworks.
* Experience managing planned maintenance and statutory inspection programmes.
* Ability to assess risk and provide clear, proportionate assurance.
* Experience coordinating contractors and service providers.
* Strong organisational skills and confidence working autonomously.
* IOSH Managing Safely or equivalent (or willingness to work toward).
* Experience in GP primary care, NHS or healthcare settings.
* Familiarity with CQC inspection requirements.
Knowledge and Skills
* Sound knowledge of employment law, health & safety law and management of risk.
* Ability to collaborate with staff and other professionals.
* Excellent keyboard and computer skills.
* Good time management.
* Excellent communication (oral and written) and interpersonal skills.
* Ability to prioritise workload.
Qualities and Attributes
* Ability to communicate effectively.
* Able to build an effective relationship with internal and external contacts.
* Ability to meet deadlines.
* A quality approach to work, including the initiative to contribute to ongoing development of systems and practices.
* Conscientious about detail, methodical and organised.
* Personal integrity.
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Ability to work as part of an integrated multi‑skilled team.
* Adaptable, innovative, forward‑looking.
* Comfortable working to agreed objectives.
* Ability to work independently.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£30,000 to £35,000 a year – depending on skills.
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