Position: Reception Manager – New Opening
Location: Manchester
Salary: Up to £45,000 inclusive of tronc
About us:
Chotto Matte is a globally recognized Japanese-Peruvian
fusion restaurant group with locations in London, Miami, San Francisco,
Toronto, and now Manchester! Our venues are immersive spaces where vibrant
cuisine meets energetic beats, offering guests a unique and engaging dining
experience.
We’re looking for a Reception Manager with
exceptional leadership, systems knowledge, and a passion for guest service to
lead our front-of-house host team.
As Reception Manager, you’ll be the face of the venue and
the first point of contact for our guests. You’ll lead and manage a team of 9
Senior Hosts and Hosts, ensuring every guest receives a warm, professional
welcome.
Your experience with the reservation platform Seven Rooms will be essential for managing high-volume bookings and guest communications.
You’ll be responsible for the smooth and professional operation of the
reception team.
Key Responsibilities:
* Lead
and manage the Reception and Host team
* Ensure
all guests are welcomed with warmth, professionalism, and efficiency
* Oversee
and manage all reservations using SevenRooms and OpenTable
* Coordinate
guest flow across the venue to maximise service, bookings, and table turns
* Build
and maintain strong relationships with regular guests, VIPs, and
high-profile clientele
* Ensure
clear and consistent communication between reception, floor, and
management teams
* Provide
on-the-job training, coaching, and development to your team
* Maintain
front desk standards, ensuring appearance, etiquette, and guest handling
are always to the highest level
* Collaborate
with marketing and events teams to manage guest lists, private bookings,
and special events
Requirements:
* At
least 2 years’ experience in a similar high-volume reception/host
management role
* Experience
using SevenRooms and OpenTable is essential
* Proven
experience managing and developing a front-of-house team
* Strong
organisational skills with the ability to remain calm under pressure
* Excellent
communication and guest service skills, especially with VIP and
high-profile guests