Position: Reception Manager New Opening
Location: Manchester
Salary: Up to £45,000 inclusive of tronc
About us:
Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, Miami, San Francisco, Toronto, and now Manchester! Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience.
Were looking for a Reception Manager with exceptional leadership, systems knowledge, and a passion for guest service to lead our front-of-house host team.
As Reception Manager, youll be the face of the venue and the first point of contact for our guests. Youll lead and manage a team of 9 Senior Hosts and Hosts, ensuring every guest receives a warm, professional welcome.
Your experience with platforms like SevenRooms and OpenTable will be essential for managing high-volume bookings and guest communications. Youll be responsible for the smooth and professional operation of the reception team.
Key Responsibilities:
* Lead and manage the Reception and Host team
* Ensure all guests are welcomed with warmth, professionalism, and efficiency
* Oversee and manage all reservations using SevenRooms and OpenTable
* Coordinate guest flow across the venue to maximise service, bookings, and table turns
* Build and maintain strong relationships with regular guests, VIPs, and high-profile clientele
* Ensure clear and consistent communication between reception, floor, and management teams
* Provide on-the-job training, coaching, and development to your team
* Maintain front desk standards, ensuring appearance, etiquette, and guest handling are always to the highest level
* Collaborate with marketing and events teams to manage guest lists, private bookings, and special events
Requirements:
* At least 2 years experience in a similar high-volume reception/host management role
* Experience using SevenRooms and OpenTable is essential
* Proven experience managing and developing a front-of-house team
* Strong organisational skills with the ability to remain calm under pressure
* Excellent communication and guest service skills, especially with VIP and high-profile guests
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