IT Support Engineer – Park's Motor Group
Location: Hamilton (Head Office)
Hours: Rotating shifts triweekly – Monday to Friday 07:00‑16:00, 08:00‑17:00, 09:00‑18:00 plus occasional Saturdays on rota and out‑of‑hours work during major upgrades or project‑based work.
Main Responsibilities
* Provide 1st‑to‑3rd line support to end‑users on‑site, remotely and by telephone.
* Offer hardware and software support, troubleshoot desktop, server and network issues.
* Create and maintain documentation of common fixes and installation procedures.
* Carry out occasional small‑scale project work, working independently when required.
Essential Skills/Experience
* Experience providing IT support in a busy environment to end‑users in MS Windows, MS Office and general desktop software/hardware.
* Windows System Administration experience – Windows Server 2022, Windows 10/11.
* Networking hardware administration – Cisco/Meraki, HP/Aruba.
* VoIP telephony systems – Mitel.
* Hardware maintenance and servicing – Dell (servers/desktops), HP/Lexmark (printers).
* Excellent written and verbal communication skills.
* Team‑work ability and flexibility in approach.
* Current UK Driver’s Licence.
Advantageous Skills/Experience
* Knowledge of current Cyber Security recommendations and practices.
* Microsoft qualification(s) in Windows Desktop or Server administration.
* Knowledge of Unix/Linux.
* Knowledge of PHP/MySQL.
* Knowledge of SD‑WAN.
* Knowledge of VMWare ESXi/vCenter.
Benefits for You
* Access to the Company Pension Scheme.
* Colleague Introductory Scheme.
* Industry‑leading discounts on new and used cars.
* Death in service benefit.
Benefits for You and Your Family
* Discounted Servicing.
* Subsidised car purchase scheme.
* Employee Assistance Programme.
* 24/7 remote GP.
* Medical second opinions.
* Unlimited mental health support.
* Physiotherapy help and advice.
* Savings and discounts on shopping.
* Financial and legal support.
* Wellbeing assistance.
Other Information
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Automotive
If you feel you meet our criteria, then we want to hear from you!
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