Job Overview
This role will provide essential administration to the Mitie contract at NDA / SL Warrington, working closely with all service line managers..
Cover may be required for holidays and absence of other members of the admin / Reception teams as required, a flexible approach would be advantageous.
Main Duties
Provide assistance as required to all service line managers when requested.
Plan, schedule, coordinate and monitor works requests as appropriate,in conjunction with other team members.
Ensure excellent customer service is delivered in all tasks undertaken.
Collate data to facilitate compilation of the client monthly, quarterly, six-monthly reports.
Management of sub contractor queries and follow ups in relation to the DRS contract.
Work closely with the DRS Contract Manager for all location requirement (audit completion / vetting requirements / training coordination / PO tracker management / meeting coordination / upload and filing of documents within Sharepoint and Teams )
Monitor and manage the helpdesk.
Manage vetting requirements, for Mitie employees and sub contractors.
Arrange visitor and sub contractor passes.
Provide minute taking for meetings and HR processes.
Manage and update the Arkebus client reporting network, for day to day business requirements and reports.
Cover the reception duties as and when required.
Provide resilience for administration duties during times of holiday / absence cover.
What we are looking for
- Customer Service experience
- Ability to plan, organise and prioritise work load.
- Good written and verbal communication skills.
- High level of attention to detail.
- Proficient use of Microsoft packages to enable production of detailed spreadsheets, org charts, reports.
- Ability to work with multiple stakeholders
- Experience of Facilities Management and / or the Property Industry advantageous.
- Ability to work unsupervised to drive and improve processes and ensure deadlines are met and managed.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.