Customer Experience Representative
We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company!
If you have at least one year’s customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!
We have roles available in Peterborough and Sunderland for start dates in July!
This is a FULL TIME position, working a shift pattern covering the opening hours of 8am – 8:30pm Monday to Friday, 8am – 6pm Saturday and 9am – 4pm Sunday. The shift pattern will include 1 in 2 Saturdays and 1 in 4 Sundays.
Salary for this position is £22,308 basic + £2500 shift allowance totalling to £24,808 per annum.
Please note this is a hybrid position with a 50/50 split between working from the office and at home, however for the first 3 months whilst training and developing you are required to be in the office full time.
Full in-depth training is provided for this position.
The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancelations & payment queries to achieve a 'first time resolution' while competently managing the customer experience. To ensure compliance with company procedures and re...