Customer Service Advisor - Migrant Help, Cardiff
Client: Maximus
Location: Cardiff, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 5d39c51d8c1f
Job Views: 12
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
General information
Job Posting Title: Customer Service Advisor - Migrant Help
Date: Wednesday, February 21, 2024
City: Cardiff
Country: United Kingdom
Working time: Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Customer Service Advisor is required to provide an exceptional level of service to our service users, working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.
You will be required to:
* Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
* Provide telephone and multi-channel support with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
* Meet or exceed Service Level Agreements (SLAs).
* Provide multi-channel information services.
* Deliver accurate, meaningful, and consistent information to support our customers.
* Listen patiently, empathise with callers, and convey a genuine desire to help and support.
* Maintain the Customer Records Management (CRM) system with accurate data input and record keeping, prioritising data integrity.
* Work with colleagues to ensure high customer satisfaction.
* Promote continuous service improvement and respond positively to change.
* Research effectively on various topics to meet deadlines.
* Operate in compliance with company policies, HR practices, and regulations such as PCI, GDPR, ISO 27001, 9001, and 14001.
* Proven experience in delivering supportive services.
* Ability to work as part of a team.
* Research, collect, and record data evidence.
* Be IT literate with full knowledge of MS Office Suite and Windows-based databases.
* Plan and coordinate workload efficiently.
* Exhibit excellent communication and interpersonal skills.
* Make strong decisions.
* Empathise with people at all levels.
* Manage and resolve complaints effectively.
* Demonstrate emotional resilience.
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