Branch Assistant - Fixed Term Contract until 31/08/2026
Location: DG Heath Timber Products, Pontarddulais
We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.
What You'll Be Doing:
As a Branch Assistant, you will play a key role in ensuring the smooth and efficient running of the branch. You will support customers, manage stock, assist with deliveries, and help maintain high operational and safety standards across the site.
Key Responsibilities will include -
Greet and acknowledge customers promptly
Serve customers efficiently both face-to-face and over the telephone
Resolve customer queries effectively
Assist customers with loading purchases where appropriate
Accurately pick materials for deliveries, collections, and stock transfers
Identify and report faulty or damaged goods
Assist drivers with loading company vehicles
Check materials for quality and quantity
Operate fork trucks safely (where trained and certified)
Support stock accuracy and inventory management
Assist with weekly and annual stock takes
Support merchandising and store layout changes
Promote and sell products to maximise margins and profitability
Process sales and credit transactions accurately
Take responsibility for cash and account transactions
Forward sales leads to relevant team members
What We're Looking For:
A proactive, team-oriented approach
Good attention to detail and accuracy
Ability to work in a physically active role
Forklift certification (desirable but not essential)
A reliable and flexible attitude
What we offer:
Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 5.00pm, plus every other Saturday morning from 8.00am until 12.00pm.
Salary: NMW
Interested?
If you are enthusiastic, dependable, and ready to contribute to a busy branch environment, we would love to hear from you.