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Online Assistant at Sainsbury’s
Join us as an Online Assistant and be part of a fast-paced, customer-focused team. Your key responsibilities will include:
1. Picking and selecting high-quality products for online customers, providing suitable substitutions when items are out of stock.
2. Using digital tools to plan routes around the store, managing your shopping list, and timing your tasks.
3. Supporting behind the scenes by handling customer queries, processing orders, and assisting with loading vans for deliveries.
4. Serving customers proactively, offering assistance and answering questions to ensure a positive shopping experience.
5. Building knowledge of our products, services, and promotions to provide informed recommendations.
6. Working flexibly across different store areas as needed.
What Makes a Great Sainsbury’s Colleague
* Comfortable with early mornings (shift start at 4am) and working in a high-energy environment.
* Friendly, welcoming, and enthusiastic about helping customers.
* Ability to work independently and as part of a team, using initiative to solve problems.
* Flexible and committed to maintaining high standards across the store.
* Willing to learn new digital tools and handle physical tasks up to 15kg.
* Detail-oriented, keeping the store clean and organized to enhance the shopping experience.
Benefits of Working with Us
We value our colleagues and offer market-leading benefits, including:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
* Free food and hot drinks – provided in all stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – company matching between 4-7.5% of contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, holidays, vouchers, and more.
* Wellbeing support – including confidential Employee Assistance Program services.
Additional Information
Our stores operate in dynamic environments where no two days are the same. As an Online Assistant, you will deliver a joyful shopping experience for our online customers.
* You must be above the school-leaver age in your country.
* If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
Our Commitment to Inclusion
We are dedicated to being an inclusive retailer. We offer support for families and carers, provide resources for understanding roles, and promote representation through internal networks. We offer development opportunities, mentorship, and celebrate diversity. If you need reasonable adjustments during the application or interview process, please let us know.
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