Client Advisor Location: Lincoln, UK Salary: £25,000–£27,000 per annum (full-time; part time potentially available) Working Hours: Full-time: 8:30 AM – 5:00 PM Reporting to: Customer Services Manager (or TBC) About Formed Group Founded in 1971, over three generations, Hendel & Hendel are British designers of distinctive cabinet hardware, blending generations of expertise in craftsmanship, materials, and form to create pieces that transform interiors We believe it’s often the smallest details that make the greatest impact. A handle is the part of the home you touch every day, the bridge between design and daily life. Too often overlooked, we’ve reimagined it as a defining feature, one that sparks the design conversation from the very beginning. We’re seeking a Client Advisor to support our customers by providing friendly, expert advice. Role Overview As a Client Advisor, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met with efficiency and professionalism. You will play a critical role in upholding our reputation for excellence and contributing to our mission of delivering top-tier service. Key Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat, turning inquiries into orders and upselling or cross-selling with complementary products from the Hendel & Hendel range...