Job Title: Account Manager
Salary: £28k to £30k pa (depending on experience).
Location: Glasgow
Reference: J6823
Contact:
Telephone: 0141 647 6688
Categories:, ,, ,
We are looking for a High Calibre Account Manager for one of our long standing clients.
Details of this Account Manager role:
1. Manage and proactively monitor the status of ongoing business from assigned customer accounts
2. Work directly with the client, providing assistance with ongoing projects and offering solutions and ideas when needed
3. Making recommendations for improvements, cost savings and innovation
4. Liaising directly with the Sales team, providing additional support with customers and briefs
5. Raise production job tickets through the site MIS system
6. Take ownership of any customer queries or complaints and proactively follow through to resolution
7. Monitor project costs and ensure all relevant charges are maintained, ready for invoicing
8. To deliver work on time and to a high standard as agreed.
9. To understand and adhere to the Company work processes, procedures, and policies
10. Develop, maintain, and update and understand the branch network and suite of products and services the business provides in order to deliver the best product and service to the client.
11. Flexible approach to work to meet deadlines
12. Ability to work calmly and effectively when under pressure of tight deadlines
13. Deliver ad-hoc duties as reasonably required by the manager
What we’re looking for:
14. Effective and appropriate communication style
15. Always demonstrate an approachable and helpful manner
16. Diplomacy, integrity, and professionalism when dealing with the public, customers and colleagues
17. Works well within a team
18. Ability to multitask
19. Ability to plan and organise workload
20. The confidence and ability to work on own initiative
21. Ability to listen, understand, make suggestions, and interpret requirements of customers and colleagues
22. Excellent organisation skills, a methodical working style and high attention to detail
23. Proactive and self-motivated whilst being able to work multiple deadlines for various clients, whilst working under pressure.
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