Job Description
About BuildStore:
BuildStore is the UK’s leading provider of services and products for self-builders, renovators, and home improvers. From funding solutions to project management support, we’re dedicated to helping people create their dream homes. Our success relies on strong digital systems and responsive IT support — and we’re looking for a motivated ICT apprentice to help manage and enhance our technology across the business.
About the role:
As an IT Apprentice, you’ll play a key role in supporting the daily operations of BuildStore IT department. Working closely with the IT Manager, you’ll gain hands-on experience maintaining systems, resolving technical issues, and supporting ongoing IT projects. You’ll study towards a nationally recognised qualification while developing practical, workplace-ready skills.
Responsibilities
* Provide first-line technical support to internal users across the business.
* Assist with installing, configuring, and maintaining hardware, software, and network devices.
* Support the management of servers, cloud systems, and user access controls.
* Monitor and maintain IT systems performance, backups, and security.
* Log and document IT issues, resolutions, and system updates.
* Support IT improvement projects and technology rollouts.
* Help enforce data protection, cybersecurity, and compliance standards.
* Liaise with suppliers and external service providers when required.
* Deliver excellent internal customer service and clear communication.
* Manage and maintain the support ticket desk.
You will need the following skills:
* A genuine passion for technology and IT problem-solving.
* Strong communication and teamwork skills.
* Good organisation and attention to detail.
* Familiarity with Microsoft Office and Windows systems.
* Willingness to learn and develop technical skills.
Salary: £19,050 per annum.
Working hours: 30 hours per week, Monday to Thursday, 9am - 4:30pm, Friday 9am - 1pm.
Benefits:
* Hybrid working (office Monday to Thursday, home on Fridays).
* Mentorship and hands-on experience with a professional IT team.
* Opportunities for progression within BuildStore after completion.
* Friendly, supportive work environment.
* Free on-site parking and accessible public transport links.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.