Serco Limited
Serco: Justice & Immigration Contract
Permanent, Full Time
Home Based with travel
Up to £90,000 pa + Company Car + Corporate Benefits Package
Due to growth within our Justice & Immigration (J&I) contract, we have an exciting new opportunity for a PMO to join our FM Leadership Team! You will lead and oversee the portfolio of Lifecycle and Client Funded projects and programmes for J&I FM, ensuring governance, performance, risk management, and stakeholder engagement across all project stages. Directly reporting into the FM Director, you will balance multiple demands while ensuring quality delivery.
Key Responsibilities
- Portfolio Management
- Oversee projects from conception/scoping to delivery.
- Monitor time, cost, and quality tolerance levels.
- Provide escalation and mitigation support.
- Ensure change requests are integrated into relevant projects.
- Governance & Assurance
- Align processes with Authority and Serco standards.
- Maintain central registers/logs (including RAIDO).
- Chair governance forums and ensure compliance with project management standards.
- Report progress/performance internally and externally (e.g., CVRs).
- Operational Delivery
- Manage contract/project mobilisation and demobilisation.
- Lead asset condition surveys for lifecycle strategy.
- Support delivery of programme-wide contract and partner milestones.
- Stakeholder & Team Leadership
- Coordinate interdependencies between projects.
- Manage partner collaboration and conflict resolution.
- Lead and motivate programme teams.
- Communicate effectively with stakeholders, including senior leadership.
Key Accountabilities
- Deliver programmes and projects to achieve strategic outcomes and benefits.
- Drive performance across J&I FM.
- Share expertise to develop team capability.
Required Skills & Knowledge
- Deep understanding of project, programme, and portfolio management (including governance, assurance, pre
- and post-sales scenarios).
- Familiarity with government outsourcing services.
- Advanced skills in MS Office suite (Project Online, Teams, SharePoint, Word, Visio, Excel, PowerPoint).
- Strong estimating, planning, and scheduling techniques.
- Ability to manage change programmes in complex environments (preferably Defence/Engineering sectors).
- Experience in MSP and/or Agile PM methodologies.
- Exceptional collaboration, influencing, and stakeholder engagement skills.
- Ability to drive clarity from ambiguity in high-pressure settings.
Qualifications
- Degree-level education (or equivalent experience).
- Programme Management certification (MSP Practitioner, Agile PM, or working at this level with ability to obtain Practitioner certification)
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Serco ShareSave
- where employees can own a part of the company and invest in their future.
- Employee Assistance Programme
- The chance to make a positive difference
- A company passionate about diversity and inclusion
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