Service Desk Associate
6 Month contract initially
Based: Onsite in Crawley
Rate: £150 - £170 p/d - (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Desk Associate to join the team.
The role requires Handling service desk requests - Answering calls, emails, and ticket submissions. Resetting passwords - Helping employees regain access to systems. Basic troubleshooting - Fixing minor software issues and hardware glitches. Configuration challenges - Assisting with simple setup problems.
Key Responsibilities:
? Respond to user inquiries via phone, email, chat, or ticketing systems.
? Act as the initial point of contact for IT issues, logging and tracking incidents.
? Diagnose and resolve common IT problems, escalating complex issues to higher levels.
? Possess a solid understanding of IT infrastructure
? Be proficient in using IT service management (ITSM) tools and ticketing systems.
? Accurately document all incidents, solutions, and actions taken.
? Identify trends and patterns in user issues to proactively address potential problems.
? Contribute to the development and maintenance of knowledge base articles.
Key Skills & Experience:
? Good Communication skills ...