Job Description
Position Details
* Campus Services
* Location: University of Birmingham, Edgbaston, Birmingham UK
* Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388
* Grade: 5
* Part‑time (17.5 hours per week)
* Permanent
* Closing date: 11th January 2026
Our offer to you
People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state‑of‑the‑art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Role Summary
Responsible for supervising a team of Gym Instructors to provide an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users. The role is spread across both Sport & Fitness and Tiverton Gyms as well as the newly planned Vale Gym at Shackleton Hall.
Main Duties
* Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquires are dealt with appropriately and uphold customer service standards.
* Deliver one‑to‑one and group demonstrations to clients, educating all customers on safe equipment usage and achieving best results.
* Undertake consultations, fitness assessments and create exercise programmes for clients.
* Engage with customers to understand their needs, coach on proper technique, and create challenges for the gym community.
* Keep abreast of external fitness trends, monitor the gym for opportunities and mitigate harmful trends.
* Ensure gym users are observed to keep them safe and advise on proper techniques.
* Update systems with maintenance issues; carry out daily maintenance and safety checks for equipment.
* Identify efficiencies, monitor equipment wear‑and‑tear, report breakdowns or concerns and rotate equipment as necessary.
* Respond to incidents and injuries, provide first aid and complete relevant documentation.
* Maintain a hygienic and clean environment – both reactive cleaning and planned cleaning schedule.
* Have a positive attitude towards CPD.
* Maintain the health and safety of the gym environment.
* Manage the work rota, including pay claims for existing and casual staff.
* Service Management: deliver and manage staff to deliver PT, manage delivery of exercise programmes, consultations.
* GP referral clients and certain consultations.
* Manage the client record system in accordance with data protection.
* Manage and monitor staff within normal operating procedures for all areas of the section.
* Develop, monitor and alter existing procedures, keeping the manuals up to date.
* Manage staff CPD.
* Manage staff rotating duties (notice boards, gym challenges, maintenance, cleaning & supplies).
* Have regular one‑to‑one meetings with staff per the PDR process.
* Communicate with other sections including reception, operations and team leaders.
* Attend relevant meetings – Team leader, events meetings.
* Deal with customer feedback.
* Monitor and manage the demand for free weights and gym inductions all year round.
* Manage room duty cover for staff holidays and absence.
* Train and induct new staff.
* Manage equipment maintenance including service, repair and subsequent maintenance log.
Essential
* Level 2 Gym Instructor Qualification.
* Experience of working in a busy Gym environment with customer contact.
* Good knowledge of health and safety as related to a training environment.
* Experience in delivering a high level of fitness coaching.
Desirable
* Level 3 Personal Trainer Qualification (or equivalent).
* Degree in Sport‑related field.
* Up-to-date First Aid training and certification.
* REPS Accreditation (Level 3).
* Experience of working in Higher Education.
Additional Information
The role will consist of varying shifts as part of an operational rota and includes early mornings, evenings, weekends and bank holidays.
Dimensions
This role does involve managing Gym Instructors.
This role does not own a budget.
Planning and Organising
This role involves managing a team of gym instructors to undertake a range of activities within the gym that are allocated to them on a daily basis. Overseeing these staff to ensure that all tasks are complete within the day or certain timeframes (with some tasks such as inspections needing to happen in specific time frames), and as such will need to prioritise tasks, but will have little latitude to plan their own workload.
Problem Solving and Decision Making
This role will be working and developing existing processes and procedures, with an expectation to refer to the Manager before making any changes to Normal Operating Procedures. There will be a need to problem solve daily and making decisions based on experience to show which the best course of action is.
Internal and External Relationships
People interaction skills will be good as This role will be interacting with customers from a range of backgrounds as well as managing the team to interact with customers. They will need to have a high level of communication skills, confidence and diplomacy to deliver effective training, and to deal with enquiries, complaints and less experienced gym users.
DBS Required
The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.
Use of AI in Applications
We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.
Contact
Informal enquiries to Kieran Dayaram, email: k.j.dayaram@bham.ac.uk
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