Main duties consist of but are not limited to: Translate business problems and user needs into a set of detailed requirements Document, critically review and model business processes and business rules Utilise a ?toolkit? of techniques and methodologies i.e. user stories, use case diagrams, SWOT analysis, mind maps, power-interest grid to capture, investigate and analyse data and information. Identify stakeholders, tailor communication to their needs, and work with teams to build relationships Solve problems in a way that brings most benefit to the IPO and its customers. Identify, shape and specify business options to enhance existing services or build new services Demonstrate value of proposals to users and senior management groups using both written and verbal presentation skills. Contribute to the IPO?s Business Analyst community to share knowledge