Role Overview
Plumbing Technical Support Advisor – responsible for providing expert technical assistance to customers via phone and email, troubleshooting plumbing issues, ensuring product compatibility, and delivering practical solutions efficiently.
Responsibilities
* Handle customer queries over phone and email.
* Offer practical solutions and guidance on plumbing products.
* Troubleshoot and resolve technical issues related to plumbing and gas systems.
* Provide recommendations for product compatibility.
* Maintain efficient handling of multiple simultaneous queries.
Qualifications
* Strong plumbing background; hands‑on experience essential.
* Experience with gas systems highly desirable.
* Excellent communication skills and ability to explain technical information clearly.
* Customer‑focused approach and strong problem‑solving skills.
* Ability to collaborate within a team and manage multiple tasks.
Benefits
* Competitive salary: £30,000 – £36,000.
* Free on‑site parking.
* 25 days annual leave plus bank holidays.
* Opportunity to join a supportive team within a well‑established company.
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