Type of work: Permanent
Location: Glasgow
About the role
We are looking for an experienced and efficient E-Commerce Parts Advisor to join our Albion Parts Centre.
We offer:
33 days' annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more
Hours
Full time: Monday - Friday 8.15am – 5.30pm
About the role
Our E-Commerce Parts Advisor is responsible for handling parts enquiries from retail customers, answering enquiries through our online platforms (website, eBay and Amazon marketplaces) and dealing with trade online enquiries via email and telephone.
Day-to-day duties
Dealing with customer queries through our online platforms or via telephone for orders that have been placed on our website and eBay.
Speaking with our suppliers regarding orders which are directly shipped to ensure the customer receives the goods in a timely manner.
Invoicing all orders that are placed on our website/eBay to ensure our warehouse team can arrange delivery of these.
Managing returns from our retail customers for items which they no longer require.
Ensuring that we give our customers an efficient and professional experience of dealing with Arnold Clark for future purchases.
Number vehicle parts using a manufacturer electronic parts catalogue.
Essential skills
The ability to multi-task and work within a small team
Strong communication skills for dealing with our customers and suppliers
Knowledge of using DMS system (Kerridge) for receipting and invoicing orders
High level of customer service skills for dealing with all parties
Previous experience of using manufacturer electronic parts catalogues
Nice to have but not essential…
Microsoft Excel experience is required but training may be available for right candidate
Knowledge of working in an e-commerce environment
Previous role as a parts advisor
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to a satisfactory reference and disclosure check.
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Benefits
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance