In-Custody Case Worker
Salary: £27,783 plus benefits
Location: HMP Stoke Heath
Contract: Permanent
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Case Worker to join our team — someone with a rare mix of compassion, resilience, organisation, and flexibility. This role is for someone who understands that rehabilitation isn’t just about offering advice; it’s about proactively supporting someone on their journey.
About the Role:
In this role, you'll work within the prison, delivering group sessions and providing one-to-one support to a caseload of participants as they prepare for release or parole. As a key member of a dedicated team, you’ll help individuals overcome barriers, build confidence, and take meaningful steps toward rehabilitation.
This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you.
What You'll Be Doing:
* Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth.
* 1-to-1 Support: Set and review goals while ensuring accurate and timely recording.
* Group Delivery: Deliver a suite of workshops to participants.
* Action Planning: Formulate detailed action plans, identifying specific needs and barriers, and supporting transition.
* Caseload Management: Manage multiple individuals, balancing their needs while maintaining admin duties.
* Quality Recording: Keep thorough, up-to-date records of all work on our IT system to track progress.
What We Are Looking For:
* Communication Skills: Ability to engage, motivate, persuade, and listen—building strong connections.
* Safeguarding Awareness: Ability to identify safeguarding risks, with full support following challenging interventions.
* IT and Administrative Skills: Meticulous record-keeping of interactions to measure progress and ensure effective interventions.
* Resilience: Commitment and perseverance in a challenging role where results may take time.
What We Offer:
At Ingeus, we listen to our employees and offer a benefits package supporting your well-being:
* 25 days of annual leave plus bank holidays, with options to trade for additional leave.
* EAP Support programme available 24/7, including 6 free counselling sessions.
* Private medical insurance and life assurance.
* Up to 2 days of Community Giving (volunteering) annually.
* Eyecare vouchers for glasses or eye care.
* Exclusive discounts via Perks at Work.
* Cycle to Work scheme and travel season ticket loan.
* Long service awards.
* Salary Finance for financial education and advice.
* Optional extra benefits like critical illness cover and dental insurance.
Whilst we welcome applications from those with lived experience, this role requires an enhanced Level 1 DBS check. While awaiting background checks, you'll have opportunities to shadow colleagues, ask questions, and learn at your own pace.
At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realize their potential.
About Ingeus:
Ingeus partners with governments, employers, and local communities to address social and technological challenges.
We foster an inclusive culture where everyone is treated with dignity, valued, and encouraged to grow. We support neurodiverse candidates and ensure a clear, accessible application, screening, and interview process. For further details, contact us at jkumar@ingeus.co.uk.
If you have the passion and think you have what it takes, don't delay — apply today!
Note: If we receive enough applications, this role may close early.
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