You will lead one of our five areas, supporting a group of shops and the teams who make them special.
You'll
Inspire and coach Shop Managers, helping them grow and succeed
Drive income and shape great customer experiences
Champion high standards, compliance, and safe working practices
Get involved in new shop openings and the development of our estate
Build relationships in local communities to raise awareness and support
Encourage innovation and help bring new ideas to life
Be a visible, hands-on leader through regular shop visits and weekend working on a rota
This role is varied, purposeful, and full of opportunities to make a meaningful impact.
We're Looking For Someone Who
Has experience leading across multiple retail sites
Enjoys developing people and helping others shine
Is confident using data, KPIs, and commercial insight to drive decisions
Communicates clearly, openly, and with compassion
Can balance the practical demands of operations with a warm, people-first approach
Understands the unique strengths and challenges of charity retail
Values diversity, inclusion, and creating welcoming environments for all