HR Administrator, Oxford HR Services Administrator Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and providers of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for an HR Services Administrator to join our client on a temporary basis. Location: Oxford Assignment type: Temporary, ongoing basis where you will be engaged via Hays Working environment: 3 days in the office, 2 days at home Hours per week: 37 Pay type: Competitive hourly pay rate The main focus for this role is going to be data inputting, so attention to detail and ability to work independently are important. Roles and responsibilities Query Management Act as first point of contact for employees on HR Services related topics both via Email and Telephone. Provide accurate and timely resolution to queries based on company policy and procedures. Track queries within the ticketing system Forward employee complex inquiries with regard to Payroll, Benefits or Data management to back-office specialists when in-depth functional knowledge is required. Ensure all queries are resolved within the given SLA. Requests Complete HR-related requests with a focus on personal administration, e.g. creating certificates, sending payslips, references, maintaining employee personnel and job-related data, archiving data/employee files. Employee Data Changes Use SAP workflows to process employee job-related changes, including loading new starters, leavers, promotions and working time changes. Contract and Letter creation Create new starter contracts, leaver letters, promotion letters and any other contractual documents. Ensuring documents are posted and emailed in accordance with SLA. Maintaining HR Portal Ensure that all content on the HR Portal is regularly checked for accuracy. Update documents/content as required and upload to Portal Maintaining a knowledge base Update and maintain the knowledge base of employee queries to ensure all potential questions can be answered and that policy and contacts are up-to-date. HR Reporting Any ad-hoc reporting required by UK business Standard Employment Referencing Checks Including credit checks, using online systems Document Management Works with service providers, legal and HRM to identify any required changes to documents in CCM. Makes relevant changes in contract management tools. General Administration All general office admin duties which include archiving, organisation, correspondence, agendas, minutes, post etc. Stationary Ordering – ensures there is always sufficient stock of headed paper, envelopes, Payslips, P60’s etc. SAP Access Approvals Ensure that roles requested are realistic in relation to the individual’s position and department within the business. Invoices Timely and accurate processing of invoices, payments and cross-charging to support effective budget management & reporting Impact on innovations and changes Maintaining consistent and accurate service to all UK sites in line with the internal SLA. Work effectively with other colleagues both within the PM-83 team, the wider HR team and IT functions (both UK and abroad) to ensure an efficient and effective service to all. What you’ll need to succeed • Good analytical skills and organised in a problem-solving environment • Excellent communication (written and oral) and interpersonal skills • Attention to detail and precision oriented • Good Excel skills • Strong Customer Service focus • Knowledge of SAP HR is desirable • Knowledge and experience of HR processes, policies, instruments and systems is desirable • Experience of working cross-function • Ability to work independently and able to adopt a proactive approach • Previous office experience • CIPD qualification • HR Management/Business Management degree • German or Hungarian languages would be an advantage 4705277