Senior Customer Service Representative
* Barlborough
* Full Time and Permanent
* 37.5 hours per week - Monday to Saturday (1 in 8 Saturdays worked)
* Competitive Salary
Can you assist in leading, developing and supporting a customer service team?
You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service Executives in line with the department’s key objectives and KPIs to achieve a high level of customer service standards.
To assist the team with customer queries and manage them through to resolution, by communicating directly with customers and liaising with internal Biffa divisions to ensure the issue is resolved to the customer’s satisfaction. Managing escalations for the team, ensuring they are dealt with as complaints where required and have the ability to prioritise team issues in line with the business needs. The team senior will have proficiency in the management tasks completed within the team, stepping in for the team manager when they are not available, showing a high degree of professionalism and strong adherence to Biffa values.
Here's why you'll love it at Biffa
* Career development, training and coaching - because if you don't grow, we don't grow
* Medical and dental scheme for you and your family
* 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
* Biffa Perkz - high street discounts for you and your family
* Pioneering family-friendly policies
Closing Date: 25/04/2025
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