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Macmillan information and support officer

Scunthorpe
NHS Foundation Trust
Support officer
Posted: 15 July
Offer description

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Macmillan Information and Support Officer, Scunthorpe

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Client:

NHS Foundation Trust


Location:


Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f82ab1e4c7ff


Job Views:

2


Posted:

14.07.2025


Expiry Date:

28.08.2025

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Job Description:

Job overview

An exciting opportunity to work within our Macmillan Information Centres at both SGH and DPOW. Your main role will be to ensure patients and their families have access to information and support bespoke to their individual needs as well as providing support to CNS teams and Community.

Applicant must be able to travel across site

Main duties of the job

The post holder will be willing to develop skills in providing information and support and developing the services of Macmillan support within the team

It is essential for the post holder to have a car license due to the nature of the role and the expectation of travel

Good communication skills and the ability to work within a multidisciplinary team are essential, as patients are cared for between ward and clinic areas.

A supernumerary period and full induction package will be offered to the successful candidate. In order to deliver the best care to our patients we want to do our best to invest in you.

Working collaboratively with the MISC team across the HHP ensuring effective communication across all CNS teams, patients and their families in providing information, sign posting.

Attend events to promote the service

Working for our organisation

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person specification

Education and qualifications

* GCSE English and Maths
* Evidence of communication course
* NVQ 3, 4 or additional training to diploma level
* Evidence of continued role development
* Completion of Macmillan learning
* Willingness to undertake further learning/ development

Occupational experience

* Relevant experience at AFC B3/ 4
* Experience of Multi-professional working
* Experience in data collection and audit processes
* Knowledge of cancer, treatments, interventions and terminology
* Experience of working with volunteers
* Experience of delivering presentations

Knowledge and skills

* Knowledge of NHS, current issues, values and principles Trust Values
* Able to us initiatve
* Effective organisational skills
* Effective communication, both verbally and non- verbal
* Good observational skills
* Practical problem solving skills
* Ability to work within a team
* Knowledge of Macmillan Cancer Support
* Skills in resourcing and providing information

Employer certification / accreditation badges

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