Main area Admin Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 31 hours per week (working either 08.30-4 / 11-7 and weekends included) Job ref 249-7712490
Employer Great Western Hospitals NHS Foundation Trust Employer type NHS Site Great Western Hospital Town SWINDON Salary £25,272 per annum pro rata Salary period Yearly Closing Today at 23:59
Administrator
NHS AfC: Band 2
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Job overview
The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills.
A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers.
The individual will be expected to work independently as well as part of the team with the appropriate policies and procedures for the service.
Main duties of the job
The main role is to welcome patients and visitors into the department and ensure they receive the best experience in the department.
* Work from Ward/department reception being the focal point of contact for patients and visitors as well as colleagues.
* Answering the telephone, dealing with queries, transferring calls and taking messages when needed.
* To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded as per Trust policy.
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Detailed job description and main responsibilities
The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.
Please see attached Job Description for full information.
Person specification
Education
* Educated to GCSE level in English and Maths or overseas equivalent grade D or above
* RSA or equivalent is Typing
* ECDL or equivalent
Experience
* Recent experience in customer focused environment
* In‑depth IT and Amin skills
* Working knowledge of data protection and confidentiality
* Working to tight deadlines and managing conflicting priorities
* Working knowledge of data protection and confidentiality
* Knowledge of Medical Terminology
* To have previously work in a medical, health or social care environment
Knowledge
* Keyboard skills and an aptitude to use IT systems
* Good telephone manner
* Multitask and deal with nonroutine situations
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements. Not all roles in the Trust are eligible for sponsorship.
Eligibility for this role requires:
* Current right to work in the UK, subject to verification.
* Qualification of the eligibility sponsorship criteria
Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.
Candidates are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled before commencement. Apprentices are exempt from DBS payment.
We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.
Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
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