We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Wakefield. This is a Full Time role. You will work across all opening hours of the business. Paying up to £50,000 depending on experience. Join Our Team of Remarkable Peopl e At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the wa yWe believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any othe r. The Role You’ll P lay As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer serv ice. Hit the Jackpot with Our Ben efits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have acce ss to: HelpHand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice a nd moreThrive App – for your mental wellbeing approved by the NHSMy Eva – an online financial expert to help with any money-related mattersBuzz Brights Apprenticeships at managemen t levelBuzz Learning, our digital learning platform with access to 100s of online coursesAccess to Trained Mental Health Advocates for advice on your mental we llbeingStaff discount 50% off bingo tickets, food & soft drinksRefer a Friend SchemePension Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI pe rformanceImplement centrally generated brand strategy flawlessly at a lo cal levelEnsure adequate levels of staff are deployed in each area to maximise customer service throughou t the dayFormulate the Club’s local strat egic planEffectively communicate the Club and company strategy to the teamProvide clarity of performance expectations through regular feedback and performance reviews for the teamRecruit and retain a team that deliver outstanding customer service and retail standards across all areas of the ClubDrive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in ever y sessionEnsure that the team critically evaluate the feedback received from all Customers and respon d to thisHave a highly visible presence in all areas of the Club at peak trad ing timesEnsure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standardsEnsure the Club is operating in strict accordance with the Company's Operating Manuals, standards and p roceduresEnsure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Lo oking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or reta il industryYou bring business awareness to decision making and understand the commercial drivers of t he businessA relentless focus upon customer service standards with strong attentio n to detailA flexible approach to managing, motivating and influencingEffectively involves the team in maintaining standards and solvi ng problemsSelf-aware and welcomes constructi ve feedbackYou are prepared to make tough peopl e decisionsCommitted to your own and other's developmentYou are able to manage and drive new initiatives thr ough othersKeep the focus on customer service even when under pressure and show resilienceYou consistently invite and respond to custom er feedbackA commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Lic ensing Laws Applicants must be 18