Vacancy Name2026 Customer & Marketing Graduate Vacancy NoVN1096 Job TypePermanent LocationHatfield Job Details
Customer & Marketing Graduate Scheme 2026
Contract type: Permanent
Scheme Start Date: September 2026
Location: Hatfield (Blended working - 3 days in the office)
Working hours per week: 40 hours
Level: Entry Level - Graduate
Application Opening Date: Monday 20th October
Application Closing Date: Sunday 9th November
Starting Salary: £30,000
To read more about Ocado Retail and our Graduate schemes, visit our!
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
Customer & Marketing at Ocado Retail
As part of Ocado’s Customer & Marketing team, you’ll join a dynamic, innovative group dedicated to understanding and enhancing every aspect of the customer journey.
Within Ocado Retail’s Customer & Marketing department, we have Brand Marketing (this is the team that’s responsible for our TV ads and our “Life Delivered” brand platform, and our CRM team who lead our daily customer comms with trade-driving emails, SMS and push notifications. There’s our Trade Marketing team who help deliver our customer comms calendar and then our Digital Marketing team who go fishing every day in the digital pools for new customers. Team Content and Social Media is delivering daily joy to our customers in the form of a monthly magazine, daily mouthwatering recipes, and mesmerising TikToks. The Ecommerce team ensure that customer experience of our site is seamless, that our onsite merchandising of campaigns and content delivers sales, and that we’re growing profitably by optimising our operation. And of course, our PR & Comms team who spend their time shouting about all the reasons that make Ocado both a great place to work and a great place to shop. And, not forgetting, we lastly have our Eat Creative in-house agency which makes the creative magic happen!
The end goal is that you will be provided with the support and training to reach an executive level at the end of your two-year graduate scheme within the Marketing department or wider business.
What you’ll do
1. In this role, you’ll be empowered to bring fresh ideas and innovative thinking to customer acquisition, engagement, and retention initiatives, helping shape how we connect with millions of customers. Join us to learn from top industry professionals and make a meaningful impact from day one!
2. Every six months you will have the opportunity to rotate into a different customer function based on your performance preference, and business priorities at that time. Potential rotations and projects include, but are not limited to: CRM: be responsible for your own weekly and monthly email campaigns end-to-endBrand Marketing: covers end-to-end campaign activity across media, creative and post-campaign analysis.Trade Marketing: assist with the delivery of Ocado’s customer campaigns, with end-to-end project management and collaboration with all departments PR & Comms: join a busy press office managing external comms and also look after Ocado’s LinkedIn strategy and all internal comms Organic Social: Be responsible for Ocado’s daily social posts, from planning and briefing to scheduling and reportingDigital Marketing: support in the scaling of Ocado’s digital strategy across a range of channels (affiliates, influencers, print, M&S, partnerships, innovation)
3. In addition to your core scheme, you will have the opportunity for cross-functional rotations to gain broader business exposure outside of your primary discipline
Who you are
4. Curiosity: Curious about the customer and hungry to discover what makes our shoppers tick
5. Passion for Innovation: Enthusiasm for retail technology, e-commerce, and customer engagement. Can you bring a fresh perspective and help us build the supermarket of tomorrow, today?
6. Data Driven & Analytical Mindset: Strong problem-solving skills with an ability to interpret data and translate it into actionable insights. Can you turn information
7. Creative collaborator: Are you a team player who can inspire action with your big (and small) ideas?
8. Adaptability: Able to thrive in a fast-paced environment with a proactive approach.
9. Communication Skills: Excellent verbal and written communication skills to engage with diverse teams and stakeholders.
Expectations During and After the Scheme
10. As a graduate on the Ocado Customer & Marketing program, you’ll actively contribute to team projects, demonstrate creativity, and drive results that impact real business objectives.
11. We expect you to bring a proactive attitude, embrace learning opportunities, and quickly adapt to new challenges and technologies.
12. Regular feedback sessions will help you identify your strengths, refine your goals, and maximise your development.
13. We expect that graduates who complete the scheme will have a strong understanding of Ocado’s customer-centric approach, the analytical skills to drive success and the confidence to manage projects independently.
What You Need To Apply
14. CV & Cover Letter - Why Ocado Retail? Why this scheme? What do you hope to achieve/gain?
15. Excel skills are an advantage
16. Graduate with a 2.2 or above from an accredited UK University
17. The legal right to work in the United Kingdom upon scheme commencement and duration of the scheme
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
When will you hear from us?
We love that we get loads of amazing applications for our graduate schemes. To recognise that, we aim to keep you informed throughout the process.
To start with, we’ll take a look through each application and whether successful or not, we’ll let you know. Applications will close on Sunday 9th November 2025. Our aim is to be in touch with anyone who’s applied within 2 weeks of that date.
After that, we’ll keep you informed between each stage. Given how many great applications we get, it can take some time, so please bear with us in between updates.
We treat all applications respectfully and fairly so unfortunately, if you miss the closing date we won't be able to make exceptions to extend stages. This wouldn't be fair to those candidates who have completed them!
How will we contact you?
Our Learning & Development Promise
There are great opportunities to grow careers within our high-performing and innovative business. These range from deepening your experience and expertise to potentially taking on management responsibility or even pivoting your career to do something completely different.
Our career management principles exist to help the realisation of career ambitions, whatever they might be.
Driven by you
You are in the driving seat of your career. We all have a responsibility to do the things that can help move our careers forward. That could mean completing some learning, using our career stories to understand how your colleagues have got to where they are today, or applying for a new role.
Supported by your manager
You should feel that you can have open and productive conversations with your manager about your career and development. They are there to coach you, act as a mentor, signpost opportunities and be an advocate for you within the business.
Backed by ORL
We are committed to ensuring that the right tools are there for you. Our learning system ‘Walnut’ is your one-stop shop for all your learning needs.
What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.